Owner
Lake Worth,#2REBUTTAL Owner of company
Tue, March 15, 2011
Our company has been in business for 17 years. When you're in a service industry this long you're going to have some clients that are not satisfied and take it personally and set out to try and damage that company. We stick to our quoted price when everything is fully disclosed over the phone. If we get to a site and there are additional issues then obviously the price changes. This is true with any company.
Our employees are well trained and courteous and that's where we get most of our compliments. We've been in business long enough to know that giving good customer service is the key to our satisfied repeat clients and referrals. Being "disrespectful" when speaking to potential clients as this person alleges would not benefit our business. And I'm sure if this client received such poor customer service that she would not have booked an appointment in the first place. We have thousands of satisfied customers, our prices are fair and we aim to please.