Complaint Review: National Credit SystemsInc - aTLANTA Georgia

"A" rating by the Better Business Bureau for National Credit Systems!

As an employee of National Credit Systems, I can say that much in this complaint does not sound accurate.  Our company records its calls, randomly audits calls for compliance and professionalism, and monitors live calls as well.  If you believe that one of our employees has been rude or unprofessional, we encourage you to submit a complaint and ask for the call to be reviewed by a manager. National Credit Systems operates in a professional, legal, and ethical manner.  Although some collection agencies may not uphold these same standards, I find it almost impossible to believe that even a few of the claims above are accurate.  Again, if you feel that we have been inappropriate in our dealings with you, please submit a complaint so it can be investigated.

I have already contacted your company by telephone and by certified mail with the documents and the proof that this was an error and nothing has been done.In the mean time my reputation as well as my chances of getting work in this industry has been compromised.I sent a copy of a lease that that should more than take care of any questions as to where I lived and the credit report to back it up that verifies that address that I was living there during the time you claim I owed money.I sent this certified mail and have the signature that you recieved the package but still nothing has been done.You also send people to the credit bureau without giving them a chance to respond to your letter you send out .This is not right and it tells me that you dont care about what you are doing to people or honor anything you say in writing.I also sent you a copy of this as well.I tried to talk to someone from your company that knew what they were doing and kept getting put with the same person that doesnt have a clue and couldnt even explain to me what it was  i was being charged for.I'm through trying to talk to someone know I'm going to seek legal help to get through to you.

NCS is a reputable collection firm, which has been in business for over 21 years.  Our company policy and practice is to operate in an ethical and lawful manner at all times.

We in no way wish to pursue the collection of a debt that is not legally owed.  If we are made aware of a discrepancy or inaccuracy, we will work to appropriately remedy the situation.

If you have outstanding issues with our firm, we invite you to contact our office. We will research your concern and make efforts to resolve it amicably.  Please send us the documentation you mentioned in your report. We will contact your former landlord and present your evidence to them to review. If it is determined that your credit has been unjustly affected, we will correct any oversights

Please address your evidence to the client investigations department.