- Report: #221064
Complaint Review: National Fitness - Layton Utah
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National Fitness
1645 E Highway 193 Layton, Utah, U.S.A.
Phone:
800-658-7727
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National Fitness, Pivotal Fitness, Lady Of America Gym, World Gym You can't QUIT this GYM SYSTEM! They don't let you, and charge you anyway! The Company Is Located In Layton, UT, But Has Branches EVERYWHERE! South Carolina
A year ago I joined a new gym that opened in Greenville, SC, Pivotal Fitness. When I joined, it was not explained to me that they were a member of a larger company of fitness centers. The parent company is apparently National Fitness of Layton, Utah.
Over Labor Day weekend 2006, I moved to Cape Coral, FL, ~750 miles from the gym. When I called Pivotal Fitness BEFORE the move, I was told that I am unable to quit the gym without contacting their national membership with proof of move. When I called National Fitness, I was told that I would need to fax a copy of my new driver's license to them and they'd take that as proof of relocation. (Already I'm mildly suspicious, but I gave them the benefit of the doubt.)
My driver's license was issued on September 5, the day after the Labor Day holiday. I faxed the copy of the license to them on September 11, which they have record of. A week later I got a phone call that the copy of the license wasn't legible, and could I send it again. I complied, and the second was sent before the end of September. (Both times what went into the fax machine was legible, I don't have record of what came out of it!)
No phone calls after that, and I figure we're good to go.
WRONG!!
I call in October after I see that they've drafted my checking account AGAIN. Then I get a snippy little "customer service representative" that tells me that BOTH copies of my license aren't legible on their end, and that I should have checked to make sure it was legible before sending. Okay, so I'm fuming, but I agree to MAIL in a copy.
So, I mail in a copy that was VERY legible. Clear as day. Nope, they don't get it. I don't find out until they draft my account again in November.
Now, I'm really mad. And get on the phone and ultimately, like an idiot, finally agree to send it again.
A "supervisor" by the name of Stacy has so far refused to refund the bank draft for October, and I haven't seen the refund for November yet either! Not to mention, I believe I'm entitled to a refund in September since they did have verbal notification of the relocation since BEFORE LABOR DAY. Obviously, I haven't been to the gym at all in September, October or November and have a valid proof of move dated 09/05/2006.
I'm out $117 because they're idiots, which frustrates me to no end. And, I'm also frustrated that something that seems so simple turned into such a difficult problem.
Stephanie
Cape Coral, Florida
U.S.A.
Over Labor Day weekend 2006, I moved to Cape Coral, FL, ~750 miles from the gym. When I called Pivotal Fitness BEFORE the move, I was told that I am unable to quit the gym without contacting their national membership with proof of move. When I called National Fitness, I was told that I would need to fax a copy of my new driver's license to them and they'd take that as proof of relocation. (Already I'm mildly suspicious, but I gave them the benefit of the doubt.)
My driver's license was issued on September 5, the day after the Labor Day holiday. I faxed the copy of the license to them on September 11, which they have record of. A week later I got a phone call that the copy of the license wasn't legible, and could I send it again. I complied, and the second was sent before the end of September. (Both times what went into the fax machine was legible, I don't have record of what came out of it!)
No phone calls after that, and I figure we're good to go.
WRONG!!
I call in October after I see that they've drafted my checking account AGAIN. Then I get a snippy little "customer service representative" that tells me that BOTH copies of my license aren't legible on their end, and that I should have checked to make sure it was legible before sending. Okay, so I'm fuming, but I agree to MAIL in a copy.
So, I mail in a copy that was VERY legible. Clear as day. Nope, they don't get it. I don't find out until they draft my account again in November.
Now, I'm really mad. And get on the phone and ultimately, like an idiot, finally agree to send it again.
A "supervisor" by the name of Stacy has so far refused to refund the bank draft for October, and I haven't seen the refund for November yet either! Not to mention, I believe I'm entitled to a refund in September since they did have verbal notification of the relocation since BEFORE LABOR DAY. Obviously, I haven't been to the gym at all in September, October or November and have a valid proof of move dated 09/05/2006.
I'm out $117 because they're idiots, which frustrates me to no end. And, I'm also frustrated that something that seems so simple turned into such a difficult problem.
Stephanie
Cape Coral, Florida
U.S.A.
1 Updates & Rebuttals
A
Warwick,Rhode Island,
U.S.A.
Here is what to do
#2Consumer Suggestion
Fri, December 08, 2006
First, don't do business with this company! However, since most people reading this have already been burned, take these steps to rectify the situation. My wife and I had a huge hassle with this company, and we finally got it resolved a few days ago. 1. Keep good records of every contact with them. Everything you mail, email, tell them, EVERYTHING! Always get a name. 2. When National Mistakes say they have not received the perfect documents they said they needed, tell them to note it in your account. Don't bother asking for a manager, they will tell you there are none. 3. Go directly to Lady of America corporate. Go to their website and follow the links to About us and then Executive team. The corporate mailing address is on the first page. 4. In a very nice and professional way, explain to the contact (we sent info to the CEO and Executive vice president) exactly what has happened, how you have been treated, and how you would like the situation resolved. Send the letter and all supporting evidence (letters you sent to natl fitness, who you talked to, etc...) with receipt and signature confirmation. 5. When you get a response from the LOA exec. team (we got one via email in 3 days, then a resolution exactly as we had asked in a week), be very nice to the person who contacts you. They are the ones who will help. By the way, don't bother going through all this stuff with the National Mistakes people. They won't sign for the letter, so of course it goes into the abyss with the rest of the letters and forms you already sent 4 times. Oh, and keep confirmation of the solution (if it's over the phone, get it in writing!!). Nat'l will send your account to collections and try to bully you. Hope this helps!!
