Mae
Bonita Springs,#2Consumer Suggestion
Thu, November 13, 2008
It appears that the New York State, Office of the Attorney General (OAG) is looking into complaints regarding National Home Protection (NHP) and possibly taking action. I filed my complaint with the New York State, Office of Attorney General, in August 2008. There is strength in numbers, so please file a complaint as follows: Log onto the following Website http://www.oag.state.ny.us Then Go to "Resource Center" and Click On "Consumer Frauds" then Click On "Filing a Consumer Complaint." Click on the down arrow next to "Choose a Regional Office." Scroll down and Click On "New York City," then Click On "Go." Type all pertinent information and Complete the Form in Full, then Print It. Mail to the address at the bottom of the form. Be Sure to Include Copies (No Originals) of All Important Papers Concerning Your Transaction. I attached a Three-Page Letter, which was a "Narrative" of All My Phone Calls to NHP (I kept a Log). I "Attached" 15 Copies of Emails to/from NHP, NHP Customer Satisfaction Surveys that I cut and pasted to a File and pages from NHP's Website with all their Lies about "Repair/Replace, Home Depot Gift Card, etc." I sent everything to the NY OAG at the end of August 2008. It took over two months to hear from the NY OAG, at which time they sent me an "Affidavit," that I had to have Notarized, affirming that the copy of my Complaint was "a true and accurate copy" which "accurately described my dealings with National Home Protection. I've always learned that if you file a complaint, the more information you provide and the more meticulous your complaint, the better your chances of achieving a result. Please File a Complaint with the State of New York Attorney General. Please follow my Guidelines above. Let's Get These RipOff Artists. Thanks for Your Help. It would be beneficial for the NY OAG to see that this injustice is very widespread, that people from all across the Country are being Scammed by NHP, they are Despicable!! We Need Help from the Service Contractors as well!!
Greg
Omaha,#3Consumer Comment
Mon, October 27, 2008
Almost all of the plans do the same things to limit claims and deny payment. I used to be a real estate agent, and only one local company really honored their warranty obligation.