- Report: #388252
Complaint Review: National Imaging Systems Inc. - Van Nuys California
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National Imaging Systems Inc.
14504 Friar Street Van Nuys, 91411 California, U.S.A.
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National Imaging System, Inc. Company offered a free ink cartridge, and now states after using it that the cartridge had to be mailed back to them to receive it free... Van Nuys California
After being contacted via phone to use one of their "Free" no obligation ink cartridges I conceded to agree.
Just received a call asking how the cartridge worked. I said fine. Was askeds where the cartridge is and I said we recycled it. I was then advised that we were suppose to send it back to them and since we now don't have the cartridge we have to pay for it. I told the girl that I was not aware we had to do this, but she continued to argue that I was told this and infact said that on the package slip it stated this. I asked her who reads packing slips? she responded she did....I told her if I had known that the cartridge had to be returned to not be charged I would of done so, but since I was never told this I was not going to pay for it and asked her to have a manager call me.
Victoria who is mentioned in other complaints called shortly thereafter and proceeded to bully me with the same information. When I got upset with her she told me this was the most umproffessional call. I reponded that what was unproffessional was her companies misrepresentation.
She is sending us the invoice via fax.
Teresa
Kahului, Hawaii
U.S.A.
Just received a call asking how the cartridge worked. I said fine. Was askeds where the cartridge is and I said we recycled it. I was then advised that we were suppose to send it back to them and since we now don't have the cartridge we have to pay for it. I told the girl that I was not aware we had to do this, but she continued to argue that I was told this and infact said that on the package slip it stated this. I asked her who reads packing slips? she responded she did....I told her if I had known that the cartridge had to be returned to not be charged I would of done so, but since I was never told this I was not going to pay for it and asked her to have a manager call me.
Victoria who is mentioned in other complaints called shortly thereafter and proceeded to bully me with the same information. When I got upset with her she told me this was the most umproffessional call. I reponded that what was unproffessional was her companies misrepresentation.
She is sending us the invoice via fax.
Teresa
Kahului, Hawaii
U.S.A.
