- Report: #1218862
Complaint Review: National Ripoff - Nationwide
Reported By:
National Rental Car Ripoff -
BRUNSWICK, Ohio, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
National Ripoff
Nationwide, USA
Phone:
+1 800-468-3334
Web:
www.NationalCar.com ·
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Ripoff Enterprise,Alamo Double billed Charlotte, North Carolina Nationwide
National Rental
CarCharlotte, NC
I pre-paid through hotwire 192.00 for a ford focus for 5 days. Mt reservation was for 11:30 p.m. and of course my plane was delayed so it was after 12:00 a.m. The shuttle driver asked if I had a reservation in which I replied yes, and he asked if I was an Emerald Club member in which I also replied yes! At that time the counter was closed but because I had pre-paid it they took me to the car "never did I go to the counter" The only person I seen was at the exit gate in which he asked for a copy of my drivers license and credit card as he stated my information on file was expired. So i gave it to him. So at the end of the week I returned my little ford focus economy car and was taken back when my receipt printed out $242.11 after allready paying in advance $192.00 through Hotwire. When I went to the counter and explained this is a mistake, the folks in the office said there was nothing they could do about it as they were laughing in a packed room. I had a plane to catch so I left and contacted them later and still got no satisfaction, and Hotwire said they had allready paid so my dispute was with National. National claims that since my plane came in after 12:00 a.m. that my contract with hotwire was voided, yet they didn't reimburse me the money allready paid, and what difference would it had made as I paid for a week, so I don;t get the use of the first day thats on me, I should still have the remaining usage that I paid for. So now I end up paying twice and they use an arbitrator "Beware never agree to use a compnay sponsored arbitrator" as you usually end up on the short end of the deal. As a frequent traveller who uses many cars throughout the year and prepaid services. This Emerald Club is of no value, an inconvenience and so is Hotwire.
1 Updates & Rebuttals
Nationalcar Cares
Saint Louis,Missouri,
National Cares
#2UPDATE Employee
Mon, March 30, 2015
Report: #1218862, customer service and satisfaction are very important to us at National. I would like to follow up with you. Please email me at [email protected] with the complete details, exact renting location, contact information (with phone#) and any rental agreement numbers. Please reference #150330-003092. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, National Rent-A-Car
