It took two years to get the chair my kaiser's dr ordered for me. Many lies, no call backs or emails. In 09/11 I had to refile. The price doubled. my share doubled. After many torcherous months and two years, i got a letter with my price, not an invoice. I am a 74 year old home bound senior citizen and it was hard. Rarely saw dr or dentist. I am cronically ill too. I am on 24/07 oxygen. On 07/13 while i was at the dentist, they dropped off a chair. It wasn't the right chair!!! They made me an appointment of 07/08/13, I paid someone to clean the house and no body showed!!!! I call everyday and leave message. no body calls me back. this is a rip/off scam!!!! preying on the elderly. i have been five years with transportation. Tell Kaisers, "NO"