- Report: #101374
Complaint Review: National Small Business Alliance - Washington District of Columbia
-
Author Confirmed
Why?
National Small Business Alliance
1201 Pennsylvania Avenue NW, Suite 300 Washington, 20004 District of Columbia, U.S.A.
Phone:
800-506-6722
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Small Business Alliance CEO - President Dennis Mario's Ripoff refund commitment does NOT coincide with Follow-Up Call from NSBA Member Services Washington District of Columbia
In mid-May, 2004, in response to National Small Business Alliance Call Center's multiple telephone contacts to my office, I agreed to review their Membership Offerings, including but not limited to a pre-approved business credit line, 0% interest, etc., for an initial bank account charge of $19.95 per month, and, upon my review of the Membership Packet to be sent to me, an annual Membership Fee of $239.40, payable in advance upon acceptance of Membership.
In reviewing the Membership materials when they arrived, and finding that Membership benefits were not at all what I had anticipated, based upon my initial understanding, I followed their directives explicitly in that I called to secure a cancellation number to return the packet to their Processing Center in Cathedral City, CA, noting the Cancellation number on the front of the returned materials clearly and legibly upon returning the packet.
Considerable time has passed, and, in having given automatic debit authorization to my business bank account, I telephoned Dennis Mario, CEO/President of NSBA today, who committed that the full refund of $339.35 which had been debited from my account on 5-19-04 for $99.95 and for $239.40 on 6-3-04 would be sent me the first of next week. In submitting to him my cancellation number verification, he stated that Membership Services would be calling me back today. Shortly thereafter, they did; however, it was indicated to me that the refund via mail would be done by the END of next week, which gives me great concern whether or not the refund will ever occur.
My financial institution indicates that the most prudent action to take is to dissolve my existing business account and re-open another one in which ACCESS OF THIS TYPE IS GIVEN TO NO ONE.
However, I am giving Mr. Mario the opportunity to rectify this matter prior to doing so, and will delay for several days the filing any Complaint with the Attorney General's Office.
I will assuredly complete a follow-up report herein upon receiving the full refund check he committed would be issued me in "the next batch of checks" to be issued the first of the week. Conversely, I will also report if it has not occurred and provide additional details which my Financial Institution has given me, as well as legal counsel guidance if this matter is not satisfactorily solved immediately.
Patricia
Covington, Tennessee
U.S.A.
In reviewing the Membership materials when they arrived, and finding that Membership benefits were not at all what I had anticipated, based upon my initial understanding, I followed their directives explicitly in that I called to secure a cancellation number to return the packet to their Processing Center in Cathedral City, CA, noting the Cancellation number on the front of the returned materials clearly and legibly upon returning the packet.
Considerable time has passed, and, in having given automatic debit authorization to my business bank account, I telephoned Dennis Mario, CEO/President of NSBA today, who committed that the full refund of $339.35 which had been debited from my account on 5-19-04 for $99.95 and for $239.40 on 6-3-04 would be sent me the first of next week. In submitting to him my cancellation number verification, he stated that Membership Services would be calling me back today. Shortly thereafter, they did; however, it was indicated to me that the refund via mail would be done by the END of next week, which gives me great concern whether or not the refund will ever occur.
My financial institution indicates that the most prudent action to take is to dissolve my existing business account and re-open another one in which ACCESS OF THIS TYPE IS GIVEN TO NO ONE.
However, I am giving Mr. Mario the opportunity to rectify this matter prior to doing so, and will delay for several days the filing any Complaint with the Attorney General's Office.
I will assuredly complete a follow-up report herein upon receiving the full refund check he committed would be issued me in "the next batch of checks" to be issued the first of the week. Conversely, I will also report if it has not occurred and provide additional details which my Financial Institution has given me, as well as legal counsel guidance if this matter is not satisfactorily solved immediately.
Patricia
Covington, Tennessee
U.S.A.
1 Updates & Rebuttals
Dennis
Washington,District of Columbia,
U.S.A.
REFUND DUE AUGUST 6
#2REBUTTAL Owner of company
Wed, August 04, 2004
Patricia, as explained, your refund is scheduled to be sent within 30 days of receiving your membership kit back. We received it on July 6, 2004. Your check is scheduled to be mailed on Friday August 6th. It will be sent First Class Mail.
