- Report: #124973
Complaint Review: National Small Business Alliance - Washington District of Columbia
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Author Confirmed
Why?
National Small Business Alliance
1201 Pennsylvania Avenue, Suite 300 Washington, 20004 District of Columbia, U.S.A.
Phone:
800-506-6722
Web:
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National Small Business Alliance Promised refund has never been received Washington District of Columbia
*Author of original report: Sure would like to talk to a live person!!!!!!!!!
*Consumer Suggestion: You hear that ringing sound? That's the fraud alarm clock! It's time to wake up!
*Author of original report: still have a small measure of hope.
*Author of original report: National Small Business comes through!
*REBUTTAL Owner of company: REFUND SENT
We authorized the sign up fee over a phone call at the end of September. We were told that we would receive our packet within approx. a week. They told us we had the required time limit to review, and we were concerned that we would not get the packet in time. They assured us it would be delivered in plenty of time. The $99.95 initial fee was taken from our account as we authorized so that we could get the packet and review it.
When almost 3 weeks had gone by with no packet, we found that the annual fee had been deducted from our account also. We called concerning cancellation. We were given a cancellation number, and told that we needed to put the cancellationin writing and reference the number. We did so. We received back a letter in writing saying that we could cancel as soon as we returned the packet.
Again we called and spoke with customer service .... which by the way always records a message and promises a call back within 24 hours. We did get a call back from a live person that time, and we again explained that we had not received the packet, and wanted to cancel because we were not given opportunity to review anything. We were told (again) that they would go ahead and process a cancellation within 30 days since we did not receive the packet.
We expected our refund check at the end of November. When it did not come, we called back, and left another message, and got our call back a day later. We were told the refund was "in processing" and that we should be getting it shortly.
It is now December 29th... and still no refund has been issued. We are not getting calls back this week. (closed for the holidays ??) We are going to try calling the washington DC number tomorrow 202-661-4764 and see if we can get hold of Dennis Mario... as many of his rebuttals say to call and talk to him.
Donald
Hawkins, Texas
U.S.A.
When almost 3 weeks had gone by with no packet, we found that the annual fee had been deducted from our account also. We called concerning cancellation. We were given a cancellation number, and told that we needed to put the cancellationin writing and reference the number. We did so. We received back a letter in writing saying that we could cancel as soon as we returned the packet.
Again we called and spoke with customer service .... which by the way always records a message and promises a call back within 24 hours. We did get a call back from a live person that time, and we again explained that we had not received the packet, and wanted to cancel because we were not given opportunity to review anything. We were told (again) that they would go ahead and process a cancellation within 30 days since we did not receive the packet.
We expected our refund check at the end of November. When it did not come, we called back, and left another message, and got our call back a day later. We were told the refund was "in processing" and that we should be getting it shortly.
It is now December 29th... and still no refund has been issued. We are not getting calls back this week. (closed for the holidays ??) We are going to try calling the washington DC number tomorrow 202-661-4764 and see if we can get hold of Dennis Mario... as many of his rebuttals say to call and talk to him.
Donald
Hawkins, Texas
U.S.A.
5 Updates & Rebuttals
Dennis
Washington,District of Columbia,
U.S.A.
REFUND SENT
#2REBUTTAL Owner of company
Sun, January 16, 2005
Donald, your refund was sent for the full amount even though you did NOT follow the process or return the merchandise. As you may recall, our Member Services group asked you to send in a fax stating that you did not receive the Membership Portfolio. You didn't. We refunded the monies anyway.
Donald
Hawkins,Texas,
U.S.A.
National Small Business comes through!
#3Author of original report
Mon, January 10, 2005
Well... our measure of hope paid off. The check came in the mail today from National Small Business for our refund!!! Anyone else out there... keep plugging away at them!
Donald
Hawkins,Texas,
U.S.A.
still have a small measure of hope.
#4Author of original report
Sat, January 01, 2005
Got an answering machine finally. Left a message for the president. We'll see in a few days. We still have faith!! Yes, we hear the ringing sound..... but still have a small measure of hope.
Paul
Anaheim,California,
U.S.A.
You hear that ringing sound? That's the fraud alarm clock! It's time to wake up!
#5Consumer Suggestion
Fri, December 31, 2004
After 3 months of no package, and no answer, are you beginning to think what I think? I hope so, because when you snooze, you lose! First, what the hell are you ordering, anyway? National small business alliance? That's a name that's designed to look like a government agency! That means it's fraud! Plus, suite 300? That's a private post office box. That means it's fraud! Then, they never answer. Plus, no package. That means it's fraud! Three strikes, they're out. Actually, Donald, you're out. Go to this page: http://www.ripoffreport.com/reports/ripoff13224.htm The page is about a credit card scam, but the chargeback info applies to all fraud. Try for a bank chargeback to get your refund. It sounds like they closed their account and ran off with all the money. It may not work. But, it's worth a shot. Next time, smarten up just a little bit quicker there Donald. Plus, get your business information from the library. They got tons of books on starting a small business or obtaining funding. You'll never get to be Donald Trump if you hand away all your money to frauds!
Donald
Hawkins,Texas,
U.S.A.
Sure would like to talk to a live person!!!!!!!!!
#6Author of original report
Fri, December 31, 2004
We were unable to reach the president of the company at the phone number provided for the Washington DC office. The phone rings twice, and then goes dead.... no answering machine. Left another message with the customer service office.
