Brian@national Warranty Of Florida
Denver,#2UPDATE Employee
Fri, March 14, 2008
My name is Brian and I am a claims supervisor for National Warranty of Florida. I have reviewed the online report Nicky kw has posted. In response to your posting regarding your warranty, our company has received two seperate invoices from the contract holder Nicky kw in early February. One invoice was for a automotive battery replacement which is an item excluded from coverage on the extended warranty agreement. On this claim we did send out a letter explaining the denial as a part not covered. The second invoice was for a replacement alternator which is a coverable repair on the contract. The extended warranty does require prior authorization for all repairs-but being her first actual claim and the repair cost not requiring an inspection we have settled the repair to the amount coverable by the the terms of the contract. There was a letter sent to the customer also explaining prior authorization is required and that we would cover the unathorized repair this time only but prior authorization would be required for any future claims. A check is in the process of being sent to the customer for the alternator replacement. We do feel we have adjudicated the claims to the terms of the contract. Sincerely Brian Keupp Claims Supervisor National Warranty of Florida