- Report: #1157163
Complaint Review: Nationstar Mortgage - Lewisville Texas
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Author Not Confirmed
Why?
Nationstar Mortgage
350 Highland Drive Lewisville, 75067 Texas, USA
Phone:
1-877-783-7480
Web:
www.nationstarmtg.com
Categories:
Business Rating:
(0)
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Nationstar Mortgage Unfairly Raised my Mortgage Payment Lewisville Texas
When I received my 1098 statement this year from Nationstar Mortgage, the information regarding the property taxes paid from my escrow account was incorrect. Over a period of several months, I contacted Nationstar customer service and each time, I was told that they had indeed made a mistake assured me that I would receive an updated statement. Unfortunately, they just kept sending me the same erroneous statement. Eventually, after 7 or 8 calls, several emails, and a couple of letters, I received a letter in the mail saying that they acknowledged that the statement was wrong, but that they would not provide me with an updated statement. When I again complained, I received a notice that my monthly mortgage payment was being raised (by over $100 per month). They say it was because they needed to start keeping an escrow "cushion", yet they hadn't needed this "cushion" before, and neither my taxes or homeowners insurance had increased. All I wanted was an accurate statement for my tax records!!!! Now I'm stuck with the erroneous statement and a higher payment. So, if you're thinking about financing or refinancing with Nationstar, BEWARE!!! Their customer care representatives are poorly trained, their customer service is horrible, and if you complain too much, they find some excuse to raise your payment!!
