- Report: #54787
Complaint Review: Nationwide Linen Rentals - Waterford Michigan
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Author Not Confirmed
Why?
Nationwide Linen Rentals
5275 Dixie Hwy Suite B-2 Waterford, 48329 Michigan, U.S.A.
Phone:
248-623-7800
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Nationwide Linen Rentals ripoffd dishonest ripoff business from hell ripoff deception Waterford Michigan
I was in the process of ordering some Linen from this comapny. My total was $213.00. The owner named Kathy was the person that I placed the order with. She told me that she would fax me an invoice and a rental agreement so that I could sign to confirm me reservation. On the contract it states Please confrim your reservation, read and agree to the rental terms. Sign and date ALL forms and return within 10 days to complete reservation.
However when I read over the contract I noticed some things that I disagree with. One was that the were not responsible if you don't receive the equipment. and that you would be charged for it. The also stated that you could not cancell the order and I you cancelled the order you could only get back 50% of your money.
I totally disagreed with those terms. So I did not sign the conract and send it back. I told her that I wanted to cancell the order. Well these people still went into my account with out my permission they also took more than what the order was for.
Kathy told me that she was not giving me any of my money back that I had to hire a lawyer. Then she called and said that she would give me back half of my money but I had to sign the contract. If I did not sign that they would send the merchandise. Well on March 20, 2003 the merchandise was scheduled to arrive at my job. I did not sign the contract and the merchandise never showed up.
I could not get my money back because the bank that I bank with does not protect debit charges. The told me that Visa denied it. And they released my money to these people with out having anything signed from me. HSE Credit Union.
What ever you do please
CAUTION!!!!DO NO DO BUSINESS WITH THESE PEOPLE.
THEY ARE RIPPING PEOPLE OFF.
Reshanda
Decatur, Georgia
U.S.A.
However when I read over the contract I noticed some things that I disagree with. One was that the were not responsible if you don't receive the equipment. and that you would be charged for it. The also stated that you could not cancell the order and I you cancelled the order you could only get back 50% of your money.
I totally disagreed with those terms. So I did not sign the conract and send it back. I told her that I wanted to cancell the order. Well these people still went into my account with out my permission they also took more than what the order was for.
Kathy told me that she was not giving me any of my money back that I had to hire a lawyer. Then she called and said that she would give me back half of my money but I had to sign the contract. If I did not sign that they would send the merchandise. Well on March 20, 2003 the merchandise was scheduled to arrive at my job. I did not sign the contract and the merchandise never showed up.
I could not get my money back because the bank that I bank with does not protect debit charges. The told me that Visa denied it. And they released my money to these people with out having anything signed from me. HSE Credit Union.
What ever you do please
CAUTION!!!!DO NO DO BUSINESS WITH THESE PEOPLE.
THEY ARE RIPPING PEOPLE OFF.
Reshanda
Decatur, Georgia
U.S.A.
1 Updates & Rebuttals
Kathy
Waterford,Michigan,
U.S.A.
Unfortunately this customer is not being so honest!
#2REBUTTAL Owner of company
Fri, November 19, 2004
As a business owner we must protect ourselves and our customers from any unforseen circumstances which may occur that is either out of our control or an act from God. Our contract which was carefully designed by our attorney plainly stated that we are not responsible for errors or delays made by any shipping provider. If there was any discrepancy with an order it states that the customer must call us within 24 hours of their event so that we may accomodate an overnight package. Our packages are tracked from the time they leave our warehouse until it reaches it's final destination. If we see that there was any delay, we would catch this ourselves and contact our shipping provider to make sure the packages are delivered in a timely manner. We encourage our customers to call us and request their tracking numbers so that they may track their order themselves to ease their mind. The contract was signed and returned by the customer and remains on file even though she claims otherwise. She then wanted to cancel her order which resulted in a loss of her deposit per our contract. Our contract states that we require a 50% deposit within 10 days of the reservation being placed. We NEVER charge any customer their deposit until they have signed and returned their rental contract and credit card authorization form. The 50% deposit is non refundable if they choose to cancel as we have taken these rental items out of our inventory especially for them and that the rental items are no longer unavailable for any other customer. All companies that are structured properly have policies and contracts and I would be leary of a company that does not provide a contract for their customers. Unfortunately you cannot please every customer even though we will continue to strive to do so. Feel free to call or email us with any questions or concerns pertaining to this matter. Sincerely,
