- Report: #436168
Complaint Review: Nationwide Moving Services - Kaufman Texas
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Nationwide Moving Services
7267 Country Road Kaufman, 75142 Texas, U.S.A.
Phone:
866-441-5161
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Nationwide Moving Services Fraudulent Company Kaufman Texas
We hired Nationwide moving services for a move from Vermont to Rhode Island. We had some belonging in storage and were not sure of the actual inventory at first. After filling out a estimated list of items (i.e. weight), we were assured that we would only be charged for the actual weight with the weight station certificate, minus the deposit we gave. The first clue should have been when the movers contacting us 3 days earlier than scheduled to move out our things. I called Nationwide at that time and they rescheduled for the original date.
On the day of the move, the movers who had come from Brooklyn, NY (Super Van Man movers) showed up with a very small truck and then started asking who was going to pay them. That was the start of it, I spoke with them at least 3 times during this process, they kept asking me about the money and I was insisting that they call me when they had the actual weight of the truck, because we had overestimated the amount of items. When they arrived to our new house in RI a day late, they wanted cash and wanted to charge us extra by at least $200. They were the biggest scum bags and smelled disgusting. They threated to take off with our belongings unless we had the money.
My husband ended up parking his car in front of the truck and called the police. When the police arrived they took our side and we payed what was agreed upon. After that they decided that they were not going to bring our things inside our house but leave everything in the garage. We were infuriated!! Our two car garage was packed. We asked them how we should move a piece of furniture and they replied "put in the backyard and douse it with gasoline and light it on fire". My husband actually helped them unload the truck, while they complained about how they might not break even (monetarily) on this move.I have never before been witness to such unprofesional behavior and disgusting people.
Of course, we weren't able to contact anyone at Nationwide because it was Sunday. After the movers left I recieved a very insulting and threatening text message (including death threats) followed by many more the next day. My husband went to the local police station and had to report the movers and the police contacted them to warn them if the texting didn't stop we would press charges.
We contacted Nationwide and they were so sorry that this happened to us. They told us they would give us $150 back to hire local movers to finish the job. That was 2 weeks ago. We have called everyday and spoke with Brandi then Christy the last time, we are getting the complete run around. This company is an absolute FRAUD and RIP OFF!! We intend to get our money. I call for a class action lawsuit! Please stay away from this company they are CROOKS! We paid for a "full service" move, but got a pathetic moving company who left our things in our gargage. This is what Nationwide provides.
Geoffry
Coventry, Rhode Island
U.S.A.
On the day of the move, the movers who had come from Brooklyn, NY (Super Van Man movers) showed up with a very small truck and then started asking who was going to pay them. That was the start of it, I spoke with them at least 3 times during this process, they kept asking me about the money and I was insisting that they call me when they had the actual weight of the truck, because we had overestimated the amount of items. When they arrived to our new house in RI a day late, they wanted cash and wanted to charge us extra by at least $200. They were the biggest scum bags and smelled disgusting. They threated to take off with our belongings unless we had the money.
My husband ended up parking his car in front of the truck and called the police. When the police arrived they took our side and we payed what was agreed upon. After that they decided that they were not going to bring our things inside our house but leave everything in the garage. We were infuriated!! Our two car garage was packed. We asked them how we should move a piece of furniture and they replied "put in the backyard and douse it with gasoline and light it on fire". My husband actually helped them unload the truck, while they complained about how they might not break even (monetarily) on this move.I have never before been witness to such unprofesional behavior and disgusting people.
Of course, we weren't able to contact anyone at Nationwide because it was Sunday. After the movers left I recieved a very insulting and threatening text message (including death threats) followed by many more the next day. My husband went to the local police station and had to report the movers and the police contacted them to warn them if the texting didn't stop we would press charges.
We contacted Nationwide and they were so sorry that this happened to us. They told us they would give us $150 back to hire local movers to finish the job. That was 2 weeks ago. We have called everyday and spoke with Brandi then Christy the last time, we are getting the complete run around. This company is an absolute FRAUD and RIP OFF!! We intend to get our money. I call for a class action lawsuit! Please stay away from this company they are CROOKS! We paid for a "full service" move, but got a pathetic moving company who left our things in our gargage. This is what Nationwide provides.
Geoffry
Coventry, Rhode Island
U.S.A.
2 Updates & Rebuttals
Jason
East Point,Georgia,
U.S.A.
TO THE DRUNKS IN RI... THIS IS SUPER VAN MAN
#2UPDATE EX-employee responds
Thu, May 21, 2009
So insignifigant that i fogot her name. We are a moving company based out of Brooklyn New York. We are signed up with Nationwide moving services. when ever a job is booked or put on their load board, we get an email. On this specific job, we called and signed the acrrier agreement (Please note that this is the ONLY job we have EVER taken from Nationwide). the job was paying 761.00 we drove up to Vt to pick up roach infested storage locker, and kept constant contact with the customer, advising them the price and the weight. the night before we arrived I called the customer and her husband answered the phone and was rude. We advised him of the charges ... Not one CENT above what was agreed upon. We drove through out the entire night. Arrived on time in NH to DRUNK husband. WE called the Police and the police said it looked like a civil matter. they ASKED us in the interest of peace to lower the price and we did it as a courtesey. I did not want to but I did it for the police. The police had to restrain the fat drunken husband because he was not on the contract and he was loud and boistrous. He physically threatened us and when we were face to face he changed his tune. Nationwide moving services has agreed to pay us the remaining 200.00 we are owed, but they do not answer their phone. SuperVanMan has been in business for over 24 years rated #1 by time out NY magazine, worked for THOUSANDS of customers and maintains one of the best movers in the nation. This customer was literally DRUNK. RUDE and IMPOSSIBLE TO PLEASE. Yes we did refuse to take her items in the house because we did not get paid in full and the police said its not in their contract leave it in the street. BE GLAD IT MADE IT TO THE GARAGE!! We worked hard and LOST money on this job. Its not fair that people like this scum can be allowed to verbally bash our good company and it be believed.
Emily W/ Nationwide Moving Services
Kaufman,Texas,
U.S.A.
Nationwide Moving Services Apologizes for your unhappy relocation...
#3UPDATE Employee
Thu, April 02, 2009
Unlike the other moving companies, we are not on here to tell 'our side' of the story. We do not want to argue or put down a customer who is angry enough to go on the internet and file a report about our company. That is our fault as a company if we let it get to that point. However we do want to rectify the situation with you, and the way that we go about that with quality service is through Athem Claims Management. Please contact them or our customer service so that we will have a chance to make the situation right. Anthem Claim Management 2351 W. Memorial Court Anthem, AZ 85086 1-866-551-5998 Nationwide Moving Services LLC 1-866-441-5161 Kaufman, Texas
