- Report: #384696
Complaint Review: Nationwide Moving Services - Kaufman Texas
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Nationwide Moving Services
7267 C R 4094 Kaufman, 75142 Texas, U.S.A.
Phone:
866-441-5161
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Nationwide Moving Services Misleading company Kaufman Texas
I would like to post this review as I have no other choice but to try to help people NOT make the same mistake I made. I contracted nationwide moving services for my move from Virginia to Texas in the middle of August and was told specifically by stephanie my salesperson that it would be THEIR truck picking up our belongings. LIES!!!! A contractor for another company that did not even have a name on a rented ryder truck picked up our stuff.
Needless to say we called the company and they said it was one of their contractors and they were great and everything would be fine. We let them load the truck and halfway through the loading process we found that our stuff was not going to fit even 1/2 of our stuff and were told by the driver that it happens quite frequently as this company always lowballs their estimates to make the price lower and attractive and in the end we the customer get hit over the head with over estimate fees which was obviously the case as we were apparently 3,750 lbs. over the estimate for an overchage of $1,500.00 to now bring our total to $3,750.00
When I contacted the company for an answer all of a sudden everyone disappeared and when we finally got someone on the phone she politely told me "you did the item list and you underestimated it so now you have to pay the fees read your contract" the movers did an o.k job and just a few things were damaged but it was the total lack of customer service and blatant low ball estimate that really makes me angry. I should have known better because every other quote was in the higher weight range but these people sounded so convincing. Shame on me and shame on you if you are lured in by this companies great tactics.
Angryinhouston
houston, Texas
U.S.A.
Needless to say we called the company and they said it was one of their contractors and they were great and everything would be fine. We let them load the truck and halfway through the loading process we found that our stuff was not going to fit even 1/2 of our stuff and were told by the driver that it happens quite frequently as this company always lowballs their estimates to make the price lower and attractive and in the end we the customer get hit over the head with over estimate fees which was obviously the case as we were apparently 3,750 lbs. over the estimate for an overchage of $1,500.00 to now bring our total to $3,750.00
When I contacted the company for an answer all of a sudden everyone disappeared and when we finally got someone on the phone she politely told me "you did the item list and you underestimated it so now you have to pay the fees read your contract" the movers did an o.k job and just a few things were damaged but it was the total lack of customer service and blatant low ball estimate that really makes me angry. I should have known better because every other quote was in the higher weight range but these people sounded so convincing. Shame on me and shame on you if you are lured in by this companies great tactics.
Angryinhouston
houston, Texas
U.S.A.
1 Updates & Rebuttals
Emily W/ Nationwide Moving Services
Kaufman,Texas,
U.S.A.
We Apologize for Your Experience
#2UPDATE Employee
Fri, October 31, 2008
Nationwide Moving Services apologizes for your unhappy experience and would like to rectify the situation with you, we also want to verify that this is not how we do business. We try out best to meet the customers needs and make sure that they experience a smooth relocation. Anthem Claim Management as been assigned to handle all of our complaints, disputes, and damages. Please contact them at 1-877-551-5998. They will be more than happy to help you. Please send all complaints or damages to the address below. Again Nationwide Moving Services is deeply regrets that you were not fully satisfied with your relocation and is looking forward to our chance to rectify this situation with you. Anthem Claim Management 2351 W. Memorial Court Anthem, AZ 85086 1-866-551-5998
