Native Remedies
Boca Raton,#2UPDATE Employee
Mon, August 19, 2013
We suggest that customers use a form of shipping that includes tracking. Tracking helps to differentiate shipping errors from errors on either the customer's or the business' end.
We apologize that this customer had an issue with this return. As our reviews show (both on our site, or on bizrate), we value our customer service. We are one of the only companies willing to offer a refund even after the customer has used all of the product.
Our Bizrate reviews offer an excellent place to see how most customers feel about our site and our customer service. http://www.bizrate.com/ratings_guide/cust_reviews__mid--87131.html