- Report: #262664
Complaint Review: NCIC - Longview Texas
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Author Confirmed
Why?
NCIC
606 E Magrill St Or PO Box 551 Longview, 75606 Texas, U.S.A.
Phone:
800-382-2887
Web:
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NCIC Charges outrageous amounts for local and long distant calls, and doesn't inform you of the cost Longview Texas
I was told that the satellite phone I was using was $4.00/min. Ok its expensive but for a important call in the middle of nowhere Ontario Canada, its reasonable. I limited my conversation to under 3 mins. 3x4=$12 . I get back and check my credit card statement $42 !! I call them and ask why it was so much. They said supposedly the people that own the sat. phone misinformed me of the price, and if I want to get the real price then I needed to talk to an operator.
I am sorry but that is ridiculous, and I do research and find I am not the only one with problems with NCIC. The women I called then says well since you
were "misinformed" I can take $20 of your bill, um yea that makes lots of sense. It sounds more like if you raise a stink about their overcharging they will give you a slight refund, but if you just ignore it they will take all they want.
Anyway I take my slight refund, whimper away, never to use NCIC again, and hope I can tell as many people as I can. Its too bad someone with some legal authority can't do something about them.
Jimbob
unity, Maine
U.S.A.
I am sorry but that is ridiculous, and I do research and find I am not the only one with problems with NCIC. The women I called then says well since you
were "misinformed" I can take $20 of your bill, um yea that makes lots of sense. It sounds more like if you raise a stink about their overcharging they will give you a slight refund, but if you just ignore it they will take all they want.
Anyway I take my slight refund, whimper away, never to use NCIC again, and hope I can tell as many people as I can. Its too bad someone with some legal authority can't do something about them.
Jimbob
unity, Maine
U.S.A.
1 Updates & Rebuttals
Bill
Longview,Texas,
U.S.A.
Unfortunately the cost of satellite calls is expensive
#2REBUTTAL Owner of company
Wed, October 24, 2007
JimBob, Sorry about the expensive satellite call. There is an operator/equipment surcharge that puts the call price at about $37 for 3 - 6 minute calls. On top of that, we have to add 11% Universal Service Fund tax, pushing the price above $40. Since the phones are so remote, service calls keep the prices high. I think the phones only have $4 per minute posted on them from last year, but the prices went up this past summer. The operator would quote a rate if you requested. You can contact our customer service department for further clarification. 1-800-382-2887
