- Report: #1216153
Complaint Review: Neat Company - Philadelphia Pennsylvania
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Author Not Confirmed
Why?
Neat Company
1601 Market Street, Suite 3500 Philadelphia, 19103. Pennsylvania, USA
Phone:
866-632-8732
Web:
http://www.neat.com/support-options/
Categories:
Business Rating:
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Neat Company Fraud Charges to my credit card. I never ordered this product but they continue to charge. Philadelphia Pennsylvania
Recurrent fraudulant charges! Never ordered this product! I never used a credit card and I do not know how they got this???
I noticed charges from the Neat Company on my credit card statements in 2012. I have tried to contact them several times to dispute these charges. I contacted my bank to cancel and they informed me that I needed a cancelation from the company. Again, I attempted to cancel the Neat Service that I never ordered and that I have never used. I also never recieved any products from them...no scanner or anything. I finally got a customer number from someone at customer service to cancel the service. I recieved an email from them acknowledging my email. I thought I was done with this. Now I see that they are continuing to charge me! I have forwarded the emails to my bank to show the intent to cancel and their response. I am still waiting for a response. Again, I am sending emails because that is the only way to contact them. The site does not give instructions to cancel services. I am very angry that a company can get away with this for so long!!! I am being taken advantage of. My next recourse will be to close all my bank accounts and start fresh with a different bank. Which is what I intend to do if this cannot be resolved any other way.
1 Updates & Rebuttals
NEAT Company responded today!
#2Author of original report
Tue, March 17, 2015
The Neat Company responded today and they are refunding all charges that were placed on my account. The person helping to sort this out was VERY helpful!
