- Report: #1208177
Complaint Review: NEAT Company - Philadelphia Pennsylvania
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NEAT Company
1601 Market St. Philadelphia, 19103 Pennsylvania, USA
Phone:
866-632-8732
Web:
www.Neat.com
Categories:
Business Rating:
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NEAT Company Reached out to obtain a replacement cord for my Neat copier. Found that I could obtain a cord for $4.95.. I ordered the cord and then came the shipping charges which were $9.95. This seemed a little stiff but I okayed it since I cannot use the Neat copier without the cord. When I checked my credit card I find that they have actually charged me close to $19.00 in total charges for the $4.95 cord. Somehow the $9.95 shipping charges jumped higher than what was outlined on the original invoice. I tried to contact them on line multiple time in multiple ways. You simply cannot reach this company. Evidently something managed to go through somewhere because a mysterious little e-mail appeared this morning stating that if I gave them and "incorrect" address or zip code, that shipping charge could "change". Now I ask you WHY would I give them an incorrect zip code or incorrect address if I actually want to receive THAT CORD? This company is not really dealing with the public in a truthful way. I haven't check them out with BBB but may end up filing a complaint in the end over this excessive chargge. Philadelphia Pennsylvania
I reached out on line to ask if anyone knew if I could obtain a replacement cord for my Neat copier. I have misplaced mine in a recent move. I received an answer to contact NEAT. I dd this and ordered a replacement cord for $4.95 through the NEAT Company, After placing the order I was levied a shipping charge of $9.95 which seemed a little high, but since I cannot use the copier I felt I had no choice but to pay it.
The following day I checked my credit card and was shocked to find that NEAT Company had actually charged nearly $19.00 total for the replacement cord. In summary, the $4.95 cord had shot up to close to $19.00.
I tried to contact NEAT to speak with someone--anyone --to see if this was in error or what had happened. You simply cannot reach anyone at this company.
Somehow, something must have transmitted, because I received a mysterious e-mail this a.m. stating that if you give an "incorrect" zipcode or address, they just "might" charge you extra for this little mistake. Now I ask you why would someone give an incorrect zipcode or address if they want to receive something they have ordered and want in order to use their product?
This company has multiple ways to contact them and it is all behind "curtains?. Look at their site sometime and you will see what I mean. If you seriously want to "speak" with someone----you will not find a way to do it.
I haven't looked at their BBB but will most likely file something against them on this little mishap. I would have made every effort to find a work around on plugging this device in if I had known it was going to cost me almost $20 to replace a simple cord through this really NEAT company---no pun intended.
