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  • Report:  #163202

Complaint Review: Netdropshipper - Los Angeles California

Reported By:
- Puyallup, Washington,
Submitted:
Updated:

Netdropshipper
2857 E. Pico Blvd. Los Angeles, 90023 California, U.S.A.
Phone:
323-262-0700
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I launched an ebay auction for a Slim Playstation 2 Old School Bundle and it ended with a winner on 10/15. The winner payed the next day.

I went to Netdropshipper.com and placed the order. They accepted it and said it would get shipped via Fed Ex on 10/18. They even had a tracking #. On the 18th, I checked Fed Ex and found that the company transmitted the package information but that Fed Ex had not received the actual package.

I sent numerous emails to Netdropshipper because I was concerned about the package. Each time I sent an email, it would take 2-3 days for a response, longer if it happened to be a weekend. Some of my emails never did get a response.

Finally, I received an email from "customer service" saying that they were going to ship out the package on 11/2. I asked why it's taking so long to ship, and their response was that they were having problems with their shipping department.

I told them that if the package didn't get shipped by end of business day on 11/2, I expected a full refund so that I can turn around and refund my customer. I had previously explained to my customer what was going on. So far she had been understanding of the situation.

Of course, the package never got shipped out on 11/2. I've sent numerous emails asking for my refund and they have all gone unanswered. It looks like I'm going to refund my customer her money back out of my own pocket.

I will never again do business with Netdropshipper.

Darlyn

Puyallup, Washington
U.S.A.


7 Updates & Rebuttals

Darlyn

Puyallup,
Washington,
U.S.A.
Refund Update

#2Author of original report

Sun, November 27, 2005

After over a month of going through needless hell with this company, I finally received the refund that I had requested last week. It's good that they chose to give me the refund. But I will never again deal with this company again.


Darlyn

Puyallup,
Washington,
U.S.A.
Will I get a refund?

#3Author of original report

Sat, November 12, 2005

Today I received an email from Netdropshipper today. In it they said that I need to allow 2-3 days for my credit card to receive the full amount that I paid to Netdropshipper. Does that mean I need to wait 2-3 days for them to finally decide to reissue the credit back to my card? Or do I need to wait 2-3 days for the creditted amount to appear on my credit card? Hopefully, it's the latter. I've waited long enough. Hopefully this company will try to redeem itself and follow through with reissuing the amount back to my card like they said they would.


Darlyn

Puyallup,
Washington,
U.S.A.
Credit Issued, but not what I asked for

#4Author of original report

Wed, November 09, 2005

Today I received 2 unexpected emails from Netdropshipper. The first one tells me that they regret to inform me that the order (playstation 2 old school bundle) that I had been trying to get a refund for was cancelled because it's out of stock. As if I didn't figure that out myself. Then they have the nerve to add, "(NOTE: Your credit card was not charged since your orders were never shipped.)" BS!!!! I know for a fact, that they charged my credit card on Oct. 20. Then I receive a 2nd email stating that I can go ahead and log into my account at their site and use the credited amount for other items. Yeah right. I don't think so. I emailed them back saying that I want my credit card, not my online account, credited for that amount because the item I wanted is out of stock. There is no need for them to keep my money. The ball's once again in their court...


Darlyn

Puyallup,
Washington,
U.S.A.
Received 2 emails from Netdropshipper customer service

#5Author of original report

Fri, November 04, 2005

The first email I received at 7:32 pm tonight stated that the "item has been packed and labeled". Then they go on to explain that according Fed Ex, the item will get shipped on Monday. That can't be true. I have a Fed Ex account also and I know for a fact that if Fed Ex had been given or had picked up the package, it would state on their site that the package had been sent to a Fed Ex facility. Then I get a second email from them that states the fed ex tracking #. However, it just so happens they gave me the same exact original tracking #. No changes had been made.


Darlyn

Puyallup,
Washington,
U.S.A.
Received 2 emails from Netdropshipper customer service

#6Author of original report

Fri, November 04, 2005

The first email I received at 7:32 pm tonight stated that the "item has been packed and labeled". Then they go on to explain that according Fed Ex, the item will get shipped on Monday. That can't be true. I have a Fed Ex account also and I know for a fact that if Fed Ex had been given or had picked up the package, it would state on their site that the package had been sent to a Fed Ex facility. Then I get a second email from them that states the fed ex tracking #. However, it just so happens they gave me the same exact original tracking #. No changes had been made.


Darlyn

Puyallup,
Washington,
U.S.A.
Received 2 emails from Netdropshipper customer service

#7Author of original report

Fri, November 04, 2005

The first email I received at 7:32 pm tonight stated that the "item has been packed and labeled". Then they go on to explain that according Fed Ex, the item will get shipped on Monday. That can't be true. I have a Fed Ex account also and I know for a fact that if Fed Ex had been given or had picked up the package, it would state on their site that the package had been sent to a Fed Ex facility. Then I get a second email from them that states the fed ex tracking #. However, it just so happens they gave me the same exact original tracking #. No changes had been made.


Darlyn

Puyallup,
Washington,
U.S.A.
Received 2 emails from Netdropshipper customer service

#8Author of original report

Fri, November 04, 2005

The first email I received at 7:32 pm tonight stated that the "item has been packed and labeled". Then they go on to explain that according Fed Ex, the item will get shipped on Monday. That can't be true. I have a Fed Ex account also and I know for a fact that if Fed Ex had been given or had picked up the package, it would state on their site that the package had been sent to a Fed Ex facility. Then I get a second email from them that states the fed ex tracking #. However, it just so happens they gave me the same exact original tracking #. No changes had been made.

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