- Report: #1036363
Complaint Review: NETELLER - Cambridge Internet
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Author Confirmed
Why?
NETELLER
Optimal Payments Ltd, 2 Mount Pleasant Cambridge, CB3 0RN Internet, United States of America
Phone:
+44 (0) 1223 446030
Web:
http://www.neteller.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NETELLER Thieves,Fraud,Rogue,Dirty,Stolen,Foreign,Illegal,Predatory,Immoral Cambridge, Internet
Almost 4 years ago on 30/07/2009 I opened up an account with neteller and placed $980 in the account by sending international bank transfer. I then sent documents to confirm my identity as requested by Neteller. I needed to send them utility bills and a passport copy which I did but then I received the following response; but these documents may only be accepted in English as we do not have Hebrew support at this time. They were more than happy to accept money from Israel but when it came to verifying the account they were unable to and thus the money was in their hands and I could not do anything with it. I sent a further 55 email addresses but still could not get access to my money and was being passed from one customer service agent to another. I finally received an email on the 2/12/2009 that said please send in a scanned copy of Israel issued Permit which I again did so and again they rejected it despite the fact that I had now brought on legal counsel.
All throughout I was being sent to customer support agents who only listed their first name like Allan, Irene etc and a customer support ID of four numbers like 1955. At this point I gave up on using them and forgot about them until I received an email on the 23/11/2011 that due to the fact that I had not used my account since 2009 that an administrative fee of $30 was going to be deducted from my balance so now not only was my money being held ransom but they were taking part of it for themselves. I was then told on that I can withdraw all the money from the account if I provided a bank statement in English, which I did. But here is the best part my account was then mysteriously disabled with a response Replies to this email WILL NOT be responded to. So Just to confirm all of the above. They stole all of my money that I deposited with them
and locked me out my account.
All throughout I was being sent to customer support agents who only listed their first name like Allan, Irene etc and a customer support ID of four numbers like 1955. At this point I gave up on using them and forgot about them until I received an email on the 23/11/2011 that due to the fact that I had not used my account since 2009 that an administrative fee of $30 was going to be deducted from my balance so now not only was my money being held ransom but they were taking part of it for themselves. I was then told on that I can withdraw all the money from the account if I provided a bank statement in English, which I did. But here is the best part my account was then mysteriously disabled with a response Replies to this email WILL NOT be responded to. So Just to confirm all of the above. They stole all of my money that I deposited with them
and locked me out my account.
