- Report: #111118
Complaint Review: Netflix - Internet
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Author Not Confirmed
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Netflix
www.netflix.com Internet, U.S.A.
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Netflix not a free trial offer RIPOFF Internet
I was offered a free trial with this company. Within four hours of signing up they charged my card $24.20. They claim that my banking institution does this and it is a hold. My bank showed me the transaction and it clearly states that it is a merchant hold. I cancelled my free trial within 6 hours of signing up.
Until you completely sign up and have access to the "my account" part of the web page and have a problem so you know to go to the "help" page where they tell you that they Might do this, you have no notice that they will charge your card. I emailed them twice and have informed my bank that this was not an authorized transaction. They did this on a Thursday and come Monday if it is not removed my bank is taking action on the transaction. They have also helped me file a report. The bank told me that "free" means no charge and a hold on any money is the same as taking it.
This IS fraud and illegal so please beware.
Kathy
Yerington, Nevada
U.S.A.
Until you completely sign up and have access to the "my account" part of the web page and have a problem so you know to go to the "help" page where they tell you that they Might do this, you have no notice that they will charge your card. I emailed them twice and have informed my bank that this was not an authorized transaction. They did this on a Thursday and come Monday if it is not removed my bank is taking action on the transaction. They have also helped me file a report. The bank told me that "free" means no charge and a hold on any money is the same as taking it.
This IS fraud and illegal so please beware.
Kathy
Yerington, Nevada
U.S.A.
