- Report: #1422256
Complaint Review: NETFLIX - Los Gatos California
Reported By:
sailwinds -
Reno, Nevada, United States
Submitted:
Updated:
-
Author Confirmed
Why?
NETFLIX
100 Winchester circle Los Gatos, 95032 California, United States
Web:
www.netflix.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NETFLIX NETFLIX They have been charging me TWICE on 2 different credit cards for years... Los Gatos California
I have filed this on other web sites to help prevent this practice happening I am one person with one name I have two different emails with my name one with msn and another with charter. I have many credit cards. This company does billing off of email addresses and any credit cards you may have that are good. They somehow managed to get both my email addresses with my name in it and three of my card numbers and proceeded to bill me on a barclay bank, a chase card and a capital one card. I am the owner of one home with three tvs I only need one netflix account BUT they charged me since 2014 for 2 accounts and when calling their service center DID nothing other than give me a free month of service and cancel one of the accounts. They would not refund the $400 they owe me for the 2nd account. The person tried to convince me that some people have 2 accounts for one address---which makes no sense at all to me. I have not written corporate yet but plan too.
My chase card has stepped in and credited me for the NETFLIX rip off and hopefully will resolve it with them and make them pay it back. Their billing is actually stubit---rather than using a persons name and one address apparently they use your email addresses and credit cards and they figure you authorized multiple accounts. When they actually should verify this with the person owning the credit cards. This slipped under my radar because one banks statements were just on the web--so I never reviewed them---Now I always ask for paper statements from every bank.... Capital one has charges from 2011 to netflix for 17.23 for 2 months which I never authorized but again I never saw statements until recently on the web. Now I am bringing this to their attention. I hope this helps other consumers out there to be wary of this companys business and billing practices.
2 Updates & Rebuttals
steve
Reno,Nevada,
United States
Never did I sign up for 2 accounts
#2Author of original report
Fri, January 12, 2018
I never signed up for 2 accounts....If you got that idea from my notes I must have written it wrong. 2 accounts means you are asking for 2 accounts not one. Never did I ask for 2 accounts. I did a trial once with one credit card then when they went to bill me I gave them a different card by mistake . Also may have given them my other email by mistake since they already had a email and card from me...Then ON THEIR OWN they proceeded to bill me twice without my knowledge. This has been going on for years from this company--- just look on the internet and will find hundreds of other consumers this has happened too..I am not the only one..I am maybe one of the only ones speaking up...But I did find many many more people this has happened to in one way or another.
coast
United StatesFalse accusation of a rip-off
#3Consumer Comment
Fri, January 12, 2018
It isn’t uncommon for someone to have more than one account. A customer may be paying for someone else’s use of the service. I have a friend that pays for her daughter’s Netflix account but she lives in a different city. Hence, they have two accounts being billed to one address. The address on record is the credit card billing address and doesn’t necessarily reflect the address that uses the service.
You signed up for two accounts. Netflix did nothing wrong. They billed you as requested. There was no rip-off.
