- Report: #1471525
Complaint Review: Netflix - Los Gatos California
Reported By:
Michael -
Midland, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Netflix
100 Winchester Circle Los Gatos, 95032 California, United States
Phone:
408-540-3700
Web:
N/A
Categories:
Business Rating:
(0)
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Netflix Refused to Stop Fraudulent Credit card Charges Los Gatos California
My company credit card had been charged for fees for the past few months without my authorization or my company's authorization. Our owner tried to find out who this person was by contacting Netflix. Netflix refused to release any information to her. Netflix told her that if she gave him information about the account, he would say yes or no. Of the employee's she named, Mine was the name on the account.
I was called and told what happened. Said I didn't have an account with Netflix, but will call and find out what was going on. I talked to a representative named "Low" and she said no account was tied to the email address that I had given her.
I ask her to hold on, because I wanted to call the owner for a conference call with her. The representative Low told our owner the same thing. We ask her other questions about the account since my name was tied to it. Low refused to release any additional information. Our owner ask to speak to a supervisor and Low got a supervisor named "Tate".
He also played the name game and my name was on the account, however, my email address did not match what was on file. We ask for the email address on file and Tate refused. He said that Netflix will take any valid credit card without verification and would further charge our credit card knowing that it was being used fraudulently.
