Al
Fayetteville,#2Consumer Suggestion
Tue, September 24, 2002
I've been a netflix member for over 1 year and haven't had any problems, HOWEVER, there are several security issues with a certain web browser and associated web servers that may lead to the problem apparent. I have told dozens of people about netflix and so far only one problem has arrisen. When I told my boss about the service, his wife signed up (using their bank check card). During this transaction someone 'captured' his info and the NEXT DAY over $900 in foriegn (as in Europe) charges appeared on his bank account. This was directly attributed to a FLAW IN INTERNET EXPLORER Secure Socket Layer (SSL), where you see the 'lock' icon on the status bar of your browser. This flaw was documented and has a patch (a la Windows Update). It specifically mentions that credit card numbers and other information can be captured due to this flaw. If you have not used your credit card online, then you may need to be more careful where you do business. If any place you do business at still uses hand swiped receipts with a machine for authorization, encourage them to get a printer (Fed law now requires that the first 12 digits of a cc number must be obscured on the printed receipt for swiped cards). There are so many ways to get your credit card information it isn't funny. If you file an affidavit of fraud with your credit card company and close out the card, your issues with netflix should be taken care of. "Always be Informed"
Greti
Oakland,#3Consumer Suggestion
Tue, September 24, 2002
It's possible that your credit card number and e-mail was used without your authorization -- maybe by a housemate or child or whatever. I mean, where are the DVDs being delivered? I've generally found NetFlix customer service to be pretty understanding about matters about this, so I'm sure this can be resolved with a bit of patience.