- Report: #696010
Complaint Review: Netspend corporation - Austin Texas
-
Author Confirmed
Why?
Netspend corporation
701 Brazos St. #1200 Austin, 78768-2136 Texas, United States of America
Phone:
512-532-8200
Web:
www.netspend.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Netspend corporation netspend/visa Netspend steals money directly from balance on card Austin, Texas
I started off with a balance of $327.23 on my netspend/visa card. after $173.46 in online purchases, netspend is claiming that I have a balance of $143. I'm no math genius but isn't this a descrepancy of $10.
Whats worse is I emailed their customer service and was told "they couldn't see the problem"
DO NOT DO BUSINESS with these people.
I am a truck driver, and as soon as I get home again I am going to close this account.
I am going to google 'who has the best pay as you go credit card' and try someone else.
Whats worse is I emailed their customer service and was told "they couldn't see the problem"
DO NOT DO BUSINESS with these people.
I am a truck driver, and as soon as I get home again I am going to close this account.
I am going to google 'who has the best pay as you go credit card' and try someone else.
2 Updates & Rebuttals
trathus
United States of AmericaMaybe look at things a bit closer...?
#2Consumer Comment
Wed, July 06, 2011
Netspend has fee plans for the non-Fee Advantage customers(which I am one of) which is clearly posted on their website under the "Fee Plans" link... and in the paperwork they send you... and in your transaction history...
Signature Purchase Transactions
$1.00
PIN Purchase Transactions
$2.00
Online purchases - most of the time - are counted as the latter of the two. Maybe you should look a bit closer next time.
Jaxdada05
Fridley,Minnesota,
United States of America
I know why you are "missing" the $10.00
#3Consumer Suggestion
Wed, February 16, 2011
I have a NetSpend account. The way they make there money is 2 fold. first by charging you everytime you load your card with more money a fee of (mostly) $3.95 per reload. Second way they make there money is( and this leads to why you are missing $10.00), they have 2 choices on how you use your card. You may either pay a small "fee" everytime you use your card (Credit transaction is $1.00 per transaction, Debit transaction is $2.00 per, ATM withdrwal is $3.00 per withdrawl), OR (and here is why you are out $10.00)***You pay a monthly fee of $10.00 to get unlimited transaction per month instead of the above paying 1 dollar here and 2 dollars there each and everytime you use your card. So I am at a loss as why the represenitive would not know why or where the extra $10.00 went. Let me guess they did not speak very good english and probably did not really understand your issue or they should be fired for not knowing(what I am sure) is a daily accurence about their "FEES' and people calling in all the time wanting explinations about them. So if you use it a couple of times a month and that is all pay as you go, or $10.00 is a great deal if you use it many times each and everyday. I hope this clears it up and as to why the rep. would not know such a basic question is beyond me. Thanks,
Jeffrey Copeland
Email: [email protected]
