- Report: #1351174
Complaint Review: NetSpend PrePaid Card - Nationwide
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Author Confirmed
Why?
NetSpend PrePaid Card
Nationwide, USA
Phone:
866-387-7363
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
NetSpend PrePaid Card Purchased the card and they refuse to activate it, claiming that I needed to send documentation for my money. It's a prepaid card and they will not give me my money back! DO NOT PURCHASE THIS CARD NETSPEND RIPP OFF! DO NOT BUY THIS PREPAID CARD UNLESS YOU HAVE MONEY TO LOSE Los Angeles Nationwide
Purchased a pre-paid card at 7-11 and wenthome to activate it and Netspend will not activate it unless you send documentation of your address and social security number. I purchase a pre-paid card for one time use for this day, not 10 days from now. They refused to activate it and send me my money back. Too many hoops and lies. I would not recommend to card to anyone! Green Dot is also a rip off!
1 Updates & Rebuttals
NetSpend Corporation
Austin,Texas,
USA
NetSpend
#2UPDATE Employee
Mon, January 23, 2017
We understand your concerns regarding your card activation.
We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is located on the card packaging.
We may have alternative options to activate your card. Please email us at [email protected] and we will make sure this is addressed as soon as possible.
Thank you,
Netspend
