- Report: #1012210
Complaint Review: Netspend - Internet
Reported By:
StevenT -
Cicero, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Netspend
Internet, United States of America
Phone:
Web:
http://www.netspend.com
Categories:
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Netspend Meta Bank ILLEGAL Forced Transaction Allowed - REFUSING to Refund! Internet
First off let me start by saying that my home has 3 disabled people in it and our 3 checks are direct deposited to one netspend card and it is our ONLY income.That being said...
January 27th a "Budget Rental" put through a forced transaction on an old transaction that WAS SUPPOSED TO BE COMPLETED back in December! They put it through for $4,852.20! My home ONLY has an income of a whopping $2,100/mo!!!!! I have NEVER made a transaction THAT large EVER.
I called in and put in a transaction dispute RIGHT AWAY the second the transaction showed up on my phone, THEN I ALSO submitted it online as a double back up... They told me 3-5 days, 3 days later I called they said 7-10 business days and it would be a waste of my time to call before the 11th of February... So here it is the 11th of February, we are now homeless thanks to this ONE ILLEGAL transaction and they tell me THEY HAVE NO UPDATE and that they will call me back when they know something... My family will be once again in the street on Valentine's day...
and they are still not sure whether or not they are going to reverse an ILLEGAL TRANSACTION... Ummmmmm hello the fact that my account ISN'T supposed to be ABLE to be overdrawn by more than $10 and the fact that it came through on a lost/stolen card AFTER it was reported lost/stolen and the fact that it was done as a FORCED Transaction which AGAIN... is ILLEGAL...
OBVIOUSLY it wasn't authorized!!!!!!!!!!! Being that they are SUPPOSEDLY FDIC INSURED They SHOULD have been able to reverse the charge within a day or two!
January 27th a "Budget Rental" put through a forced transaction on an old transaction that WAS SUPPOSED TO BE COMPLETED back in December! They put it through for $4,852.20! My home ONLY has an income of a whopping $2,100/mo!!!!! I have NEVER made a transaction THAT large EVER.
I called in and put in a transaction dispute RIGHT AWAY the second the transaction showed up on my phone, THEN I ALSO submitted it online as a double back up... They told me 3-5 days, 3 days later I called they said 7-10 business days and it would be a waste of my time to call before the 11th of February... So here it is the 11th of February, we are now homeless thanks to this ONE ILLEGAL transaction and they tell me THEY HAVE NO UPDATE and that they will call me back when they know something... My family will be once again in the street on Valentine's day...
and they are still not sure whether or not they are going to reverse an ILLEGAL TRANSACTION... Ummmmmm hello the fact that my account ISN'T supposed to be ABLE to be overdrawn by more than $10 and the fact that it came through on a lost/stolen card AFTER it was reported lost/stolen and the fact that it was done as a FORCED Transaction which AGAIN... is ILLEGAL...
OBVIOUSLY it wasn't authorized!!!!!!!!!!! Being that they are SUPPOSEDLY FDIC INSURED They SHOULD have been able to reverse the charge within a day or two!
5 Updates & Rebuttals
NetSpend Corporation
Austin,Texas,
NetSpend
#2UPDATE Employee
Mon, April 22, 2013
We apologize again for the problems you have experienced. We are happy to inform you that this should be taken care of now. Thank you again for your patience. NetSpend
StevenT
Cicero,Illinois,
Update: 4/22
#3Author of original report
Mon, April 22, 2013
To chickpainter: I tried that and they denied ANY and ALL knowledge of such a transaction being put through on their end at the office in which I did the actual rental at. The return location is at a repair shop and they never answered ANY calls so that makes it VERY difficult to raise hell with them.
To chestercheetah - thank you for that tidbit of information they have actually exceeded the limits and today we will be calling our lawyer... I'd like to see just how quickly they decide to return our stolen funds when being faced with needing to pay 3 times the initial amount!!! And just for kicks I'll be asking him to toss in psi and suffering for my son who went through seizures and multiple infections due to the BS games they have been playing.
And to Netspend we sent letters in 3 different times before you FINALLY acknowledged receiving even one and today is the day you CLAIMED we would get our refund... And oops it's STILL not there... So yeah you can deal with our lawyer at this point cause I have had it with the games your playing with our life.
chickpainter
Austin,Texas,
United States of America
Budget
#4Consumer Comment
Wed, March 13, 2013
Why on earth didn't you contact Budget and raise wholly hell. I would have called everyone and anyone who would listen including the police, FBI you make enough noise you get results. Good luck, next time anyone plays dirty do the same. (by making noise lots of noise)
NetSpend Corporation
Austin,Texas,
United States of America
NetSpend
#5UPDATE Employee
Tue, February 19, 2013
We are very sorry to hear about the problems you experienced with your transaction with Budget Rental.
Since you initially provided them with your card number in December, Budget was given authorization to charge your account. Because this was an overcharge, we can assist you with getting the funds returned through our dispute process. Please fax the requested letter to 512-531-8770 and we will provide you with an update as soon as possible.
Also, the FDIC protects depositors of insured banks located in the United States against the loss of their deposits if an insured bank fails. This does not cover regular transactions. Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.
Thank you,
NetSpend
chestercheetah
United States of AmericaEFTA
#6Consumer Suggestion
Wed, February 13, 2013
Read the Electronic Funds Transfer Act (EFTA) - it spells out what your rights are under Federal law regarding disputed electronic debit transactions.
It tells what the bank's responsibilites are and the time frames they have to respond to the problem. If they fail to meet these guidelines, the claimant can sue them for 3x the disputed amount.
