- Report: #1366500
Complaint Review: Netspend - Nationwide
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Author Not Confirmed
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Netspend
Nationwide, USA
Phone:
866-387-7363
Web:
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Business Rating:
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Netspend, associated with META Bank Ripped off Nationwide
I had a ccount with netspend, and their bank is Meta Bank, I decided to open up a checking account with another bank, on February 18, 2017, netspend put a hold on my acct for 51.00, which I wanted it transfered to my new bank accout, on the same day, netspend deducted said $51.00 from my account, giving me my available balace after the deduction. I called my new bank and asked them if they received said 51.00 from netspend, they did not! I called netspend and they stated that said 51.00 was refunded to my accout on February 25, which it was not. I debated with netspend four or five times, and told them I was going to turn them in, to BBB, Consumer protection and the attorney general. Everytime I called them, it was a different customer service agent. They kept saying that they refunded my monies, and I kept telling them that they did not. So this is what they did, they deleted from my online accout February 18 the hold and the deduction, little did they realize I received texts on my phone and locked all their texts in from February , these people think they are slick and they are not. I have to laugh, because their customer service representatives are not too bright. I never received a refund, and my new bank did not receive the deposit of 51.00. I have on my phone every text that they sent to me, and I got so frustrated with them, I closed my account, they sent me a text stating that they can not discuss my account with me, because I closed it! Well as far as I am concerned my acct is still open, they owe me 51.00, and their is a crook among them!
I am suggesting to anyone that has a netspend accout, check it at all times, and if you find any discrepancies, close your acct and report them!
It was a debit card, a visa
Highly upset
1 Updates & Rebuttals
NetSpend Corporation
Austin,Texas,
USA
Please Reach Out
#2UPDATE Employee
Fri, April 14, 2017
Hello,
We are sorry to hear about your experience. As these reviews are anonymous, could you please send over some account information and this review [email protected]? This will enable us to locate your account and assist you.
Best,
Netspend
