Complaint Review: Neuro Revive In Home Therapies - La Mesa California

This company, Neuro Revive", sold me an In-home set of lights and offered a 100% money back guarantee IF the product was used properly.  The slaesman stated, "“What do you have to loose? We have a 100% money back guarantee and you just may have a lot to gain by getting off the meds for your Hypersensitive Small Nerve Damage Neuropathy!”

I used the program so faithfully, EVERY DAY for months and was not even able to get off even 100 mgs of my Gabapentin.  I knew I had to give 100% dedication to doing the lights, doing the vibration machine, taking the supplements, watching my diet, and doing the exercises outined in the manual.  And I did give it 100%.  They have a Dr. call every few days at first, then backed off to once a week, then every 2 weeks.  Then to just "whenever" they wanted to call or not."  They continued to change the Dr's around so I didn't even know who I was supposed to be talking to after awhile.  

When I felt it was just not doing any good and only taking up about 1 1/2 to 3 hours of my day doing the "treatments", I asked them what I needed to do to send them back for a refund.  They balked at even sending me the information to request a refund.  Then, I received a letter of denial stating two reasons for denial:

The first, that I did not return the call from the Dr. on September 19th, 2017.   One week, they called and I was in ICU/Isolation with my folks and I was unable to return their call so told them what happeded when they called next.  Nothing else was said about it.

The other reason stated was that I had said on July 13th, 2017 that “daytime skin sensitivities are improved”

This was what was really going on and it was noted by the Dr I was assigned to at the moment:

I was having an allergic reaction to something and my medical Dr’s felt it was something I was taking. When I told them what meds I was taking…a supplement given to me by you and my Gabapentin, they suggested I find out what is in the supplement for they felt it was not the Gabapentin. I told them I had been on the supplement for several months but the extreme itching, like I was being stung by ants all over my body, had just started a few weeks earlier and by then, it went on day and night. It was driving me crazy and the itching was actually causing bleeding to my skin. I asked the Dr. from you office that called me next what was in the supplement and could it be causing a reaction? He said he doubted it but just to be sure, quit taking it, that it might even take over a week to get it out of my system so we could really tell. This is not a new situation for me for I have been on several different supplements over the years and developed sensitivities to them. About a week and half later, the itching just stopped. When I told your Dr., he recommended I not take anymore. That was what the discussion about the sensitivity being better was about, not my neuropathy! I even asked the Dr. if I could send back the unopened bottle of supplement since I was not going to be taking it anymore. I realize I am highly sensitive to many medicines and can’t take many but I don’t feel that is fair to me to use this situation against me. I didn’t even get off them like my medical Dr’s suggested until I discussed it with your Dr and asked his permission… I was very dedicated to following all the rules and the protocol of their company.

When I received that letter of denial, I called the company and was told the only thing I could do was write a letter to the "Board of Directors" and that they would decide if I should get a refund or not.  They would not give me any names of the "Board" and after over a month and a half, I still have not heard back from them.

This is an expensive program... it cost $3,995 but they gave me a AARP discount making it $2,995... still very costly. 

They seem to prey on seniors since it is seniors that have the most neuropathy pain.  At one point when I told them it was not working, they told me to do the lights every morning (1 1/2 hours and then another 1 1/2 hours in the evening)  When I told them I am still working 8-10 hours a day and don't have that much time, his response was, "Oh, I guess not... most of our patients are seniors and have all the time in the world to try to get better."

Sadly, most seniors are on a fixed income and this is a large chunk of funds.  Also, most don't even know what steps they should take to get the word out to others NOT to paricipate in this program, that it is really an expensive rip off to line their pockets.  I am upset about my $3,000 but anything I can do to help others to not loose their's I want to.