I orderd a free sample of the Neutratone Rejuvenating Anti-Aging Skincare product. As advertiised, I will only have to pay a shipping fee. I received the product and never opened it and next thing I am charge $98 without my consent or knowledge that I would be charged the $98.00 for the product. I called customer service at 866-932-4036 and received a rude rep who refused to provide me a return address to mail the product back because I was unaware of the $98 charge if I did'nt call to cancel some trial within 30 days I will be charged? The ad never indicated a $98 charge. The advertisement for the Neutratone product is very misleading and false. I will now have to dispute with our Bank to get the refund of the $98.00 because it appears they dont want to work with me to fix it.
Customer Care
Uniondale ,#2UPDATE Employee ..inside information
Wed, May 11, 2016
When this customer responded to our trial offer it took them to our trial website, where the offer specifically states in the offer terms that this is an opportunity for them to try the product for 14 days, they may call to cancel before that period of time ends, to cancel if the product is not a fit for their skin.
Besides this we offer generous time extensions, and 30 Day Money Back Guarantee, and full time customer support that is reachable by an 800 number and an email address. This program is truly advantageous to those who sign up for it and follow the terms of the offer.
We have never made an unauthorized debit from any customers account, any debit made is done on the basis of the customers authorization provided when they first agree to our terms and conditions by submitting their order on our trial offer website.
Sometimes when customers sign up for a trial and they don't cancel the subscription, they may feel as if we wrongfully charged them, and they may contact their bank with this version of events. The bank then has a responsibility to their customer to investigate the matter, and often times we provide the evidence to their bank that shows that they did indeed sign up and authorize the transactions.
Additionally the product is not a small size it's explained that it's a 45 Day Supply of product at minimum. Results vary in skin care so we understand that it may not benefit everyone, but some customers take this personally as if we designed our products of low quality and our intent was just to bill them.
I can assure you this is not the case.
The product the customer has contains more than 6 highly effective skin care ingredients that we did not just carelessly formulate. The charge is justified and explained to the customer before they sign up.
We serve hundreds of thousands of customers, and unfortunately we run into some cases where we are unable to satisfy a customer but I can assure you we never have and never will maliciously bill anyone without their consent.
We fulfill the orders as promised in the terms and conditions and we do not expect any of the disputes that may arise. Fortunately it is a rareity and most of our customers remain pleased with our product and our practices.
- Customer Support