I ordered the FREE 14 day trail of face cream and the Neo Hydrate Gold and paid the $5.95 ea. Shipping. They sent me me full size ones. I called and ask that i not be billed for anything more. . The girl told me i could pay $19.95 each and cancel any further stuff being sent but i would still owe the the $40.00 or I could return both and pay the shipping. OR she could cancel my order and lose her job. So i to her she could do just that ..so she hung up on me