- Report: #1379773
Complaint Review: New Way Moving Services - Nationwide
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New Way Moving Services
Nationwide, USA
Phone:
1-866-562-2051
Web:
Http://www.newwaymovingservices.com
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New Way Moving Services Worst company using deceive trick to get deposit and withhold deposit for long time Miami, Florida Internet
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I found New Way Moving Services from online and I inquired about shipping a vehicle from Missouri to Louisiana. I spoke with a salesperson with name Sam in early April 2017 and she promised the vehicle would be picked up and delivered within certain days. It sounded fine and then she charged my credit card for $175 deposit. About a half hour later she emailed me Service contact to sign. When I read the contract I found out the dates for picking up are way different from what she promised over the phone. I called her back and told her the dates would not work for me and requested for refund. She transferred me to her supervisor names Mary who said the contract is standard and she would add a note to it. Later the day she sent me the "revised contract" via email which looked same to me. Therefore, I did not sign any contract, and I emailed and called back to cancel the shipping. The salesperson said the refund is handled by Billing Department and she informed them.
On April 21, I received email for Elizabeth Allen from Billing Department who asked me to acknowledge that I am eligible for full refund. She attached a release form in the email asking me to sign in order to process refund which I did the same day. She also informed me that refund takes 7-14 business days. I called back early May and spoke with Rachael from the Billing Department who told me the refund check was mailed out. Two weeks later, I did not receive the check and called back again, the Billing Department never answered phone. Like usual I called Sam who transferred to Rachael who said she would void the check and refund the deposit back to my credit card. That has not happened up to June 18th, 2017. Meanwhile I contacted the company several times after multiple efforts trying to speak to a person (most times the call was directed to voice mail, the messages I have left on the voice mail has never been returned). I was told by Rachael in the Billing Department that the refund was issued a month ago and she has no idea how long it will take to be accredited to my credit card and that is up to my credit card bank.
This is flat lie. My credit card bank does not delay refund to my account by a month. She has not been honest to me and tried different tactics to withhold my deposit as long as possible. This company is the worst deceptive who just cares about take your money. As soon as you give them your credit card information it is very hard to get refund even I DID NOT sign any contract at all and requested refund the same day they took my deposit. It's been 2 months and they still refuse to issue refund though they clearly agreed to full refund. I strongly discourage anyone who might think about doing business with New Way Moving if you don't want nightmare experience. Take your business elsewhere.
