Long story short, I bought a "1-year accident protection plan" from Newegg.com.
The PC broke on the LAST DAY of the contract. Not only did Newegg.com (AND Servicenet.com) REFUSE "coverage" but Newegg.com emailed me INCORRECT INFORMATION about where to send it for repairs.
First, they said it was covered on the phone conversation I had with them on 5/14/16. The PC obviously broke the night before so I called the following day. I was told it was covered. So they said they'd send me an email and follow the instructions there.
Well, today I got a call from Acer saying they're not the right place to send it, despite the email I received. Again, long story short, this was quite obviously a way to "muddy the waters" and take extra time, AT MY EXPENSE, to make SURE the computer was "out of coverage."
The best they offered was a $50 "gift card" - and they wanted a copy of the shipping. I told them to go STICK IT since they're NOT even covering my expenses that THEY HAD ME INCUR due to their incorrect repair information.
I am on SSDI from a gang attack, have a bullet in my back, and bought this B.S. "insurance" BECAUSE I can't afford to replace it! I could post a couple of links, but want to remain as anonymous as I can but it's all to illustrate how underhanded "extended warranties" are and how they always seem to "find a way" NOT to make good on their word...I swear, insurance is the one entity I trust even LESS than the federal government!
I'm emailed the blasphemous email to RipoffReport.com....hopefully they can post it but here's the text of it....note #5 where they tell me to send it to the Acer Repair Center. This is the WRONG PLACE for "extended warranty repairs" as it is; Newegg.com did NOT I repeat THEY DID NOT offer to even cover my shipping costs, but wanted a copy of my shipping receipt? SERIOUSLY? WTH WOULD I BOTHER THEN?
There are plenty of places to buy PCs. My suggestion is to NOT use Newegg.com and MOST CERTAINLY NEVER EVER buy "extended warranties" from them. It is really unbelievable that they not only send me incorrect info but they won't even pay for THEIR ERROR? WORST place to do business with! THE WORST!
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May 14 (10 days ago)
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#2Author of original report
Wed, May 24, 2017
Despite the FACT that Acer, the computer manufacturer, has NO responsibility whatsoever regarding the Newegg.com/ServiceNet.com fiasco with the WRONG INFO on repairing my laptop PC, they actually listened to me about what's going on and when I called them back to ask them to just ship the computer back to me so it doesn't get discarded sometime, they took their initial $360 repair quote all the way down to under $140, INCLUDING RETURN SHIPPING!
You see it's THAT kind of Customer Service that makes me WANT to buy Acer products! THEY GET IT! By helping me out the way they did and working with me instead of combating the situation, they showed their integrity and dedication to their customers...even if their resellers and the resellers' alleged "insurance" doesn't keep their word - or their contract - the people at Acer truly went above and beyond their scope of responsibility by listening to me and trying to "make right" things that aren't even their fault.
THAT is who you want to do business with. I'm buying Acer whenever there's an otherwise 50/50 choice, and I just as well will NEVER do business with Newegg.com again. I can't believe them (Newegg.com) sending me incorrect repair information to begin with, then not even offering to reimburse me for a mistake THEY made....regardless of whether their worthless "warranty" was actually in effect or not! Newegg.com DIRECTLY caused me $60 in damages in shipping costs to the wrong facility then won't even reimburse me for it? That's a company you do NOT want to do business with in ANY capacity! Their short-sightedness has now cost them one former "lifelong customer" since there are MANY other places to buy computers and computer-related products and if you're smart, you won't fall into their trap, either. Avoid Newegg.com and avoid extended warranties just as much! It might sound smart to pay 10% of the value to protect it, but if they don't honor their end of things, it's really nothing more than a scam to part you from your money! Why else would they send me wrong information on work, especially so close to the expiration? Pretty clear to me!