- Report: #648470
Complaint Review: NEWEGG.COM - Whittier California
Reported By:
Neal -
HOLLIS, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NEWEGG.COM
9997 East Rose Hills Road Whittier, California, United States of America
Phone:
800-390-1119
Web:
newegg.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NEWEGG.COM "Dianne Segue", "Aaron Aragonez" NEWEGG.COM Scheme: 1) Sell Dead Laptop 2) Return there returned to Consumer 3) Fight Chargeback, Keep Product too. Whittier, California
Immediately upon setup of the Toshiba laptop upon receipt in July 2010, it was obvious the unit was dead, be it the hard drive and/or the lcd and other unkown components. It also seemed to have more wear than represented (refurb). The retail box also looked warn, as if it had been shipped back and forth between other locations previously. So I immediately requested an RMA with Newegg and returned product. I got a email saying my return was received and a refund being processed. Low and behold weeks later the returned product is dumped on my doorstep as a "return" from Newegg of my return. When I call Newegg to find out what's going on, I was read off what seems a skit: "the item we received was not the same item shipped to you from Newegg." When I explained that's impossible, and a nasty as well as false, fabricated conclusion conconcted by Newegg, I was hung up on! Thus I disputed the $480 charge with credit card, and shipped the laptop back again at my expense, and extra $20 put out to do so. Newegg has kept the return this time now going on 3 months, yet fought the chargeback. And keeps fighting the chargeback, while it likely recycles the dead laptop for more laundering of fraudulent sales to us consumers. Because this point (October 2010) I realized I was scammed and googled and found dozens of links advising of the same experience from many, many consumers, including here on RipOff report I see several pages of consumers with a similar experience being scammed by NewEgg.com
instead they just sent the item back and now I am stuck with a defective drive *and* I am out the money I spend for it. Is this really how you treat your loyal customers Newegg?
1 Updates & Rebuttals
Newegg Support
USANewegg
#2UPDATE Employee
Mon, October 11, 2010
Dear Neal ,
We would like to apologize for any inconvenience this situation may have caused. It's Newegg.com priority to ensure that any and all issues a customer may have are addressed and resolved as quickly and conveniently as possible. We can only speculate as this the specific reason or details of this outcome without your order number and Newegg.com account number, but we would be more than happy to review this return for you. Please do not hesitate to contact the agent Maverick Iniguez at email : [email protected] or by phone at 1800-390-1119 ext 25062. We look forward to your response.
Thank you,
Newegg.com
