Complaint Review: Newport Motors - Las vegas Nevada

Our salesman Johnathan G chose what appeared to be a cute 2007 Red Chrysler Sebring. We went on a test drive while my husband waited in the showroom with our kids. Johnathan insisted he drive, so I allowed. I paid $500 and agreed to come back in just 2 days to pay another $500 and pick up the car. Johnathan & his Finance Manager Youssef Miri said they only had the car for 7 days and needed time to clean it. Unfortunately, once leaving the lot I realized the brakes were bad. Simple fix right? Wrong. This was only the beginning. I got on the freeway the next morning only to learn that the rotors were in horrid condition. The car began to shake violently. The AC also did not work properly. I paid to have the AC recharged. When I went back to Newport West, to tell them about the brakes they told me to visit the service center at Newport East ( 2711 E Sahara Ave, Las Vegas, NV 89104). All the way on the opposite side of town).

I ended up waiting for five hours in the dealer for Dante, Harold, and other members of the service crew to repair my vehicle. Dante informed us that the car had been in their care since November of 2015, not 7 days. It passed safety inspection in April of 2016. This was found to be false. Harold the Service manager insured that the issues were fixed and we left. By that evening the air was hot again. The next morning on my way to work the light for the Alternator came on. Went back NME to have Harold fix the issue. I again waited, roughly 5 hours. I left and later that day while in traffic on the freeway the car shut off on me. I was petrified! I started the car back up, and it finally came on. That night my husband tried to drive it and it would not start at all. We called AAA they came out and confirmed that the "BRAND NEW BATTERY" installed was DEAD!! How was this possible? How did they not check it before letting us leave?

I returned to NMW talked to Magic Rael the General Sales Manager 702-400-4908, and Youssef Miri the Finance Manager. I was infuriated! Crying because I was still shaken up by the freeway incident. They refused to give me a working car of equal or lesser value per lemon laws. Youssef told me they were doing me a favor by fixing the car the last time without making me pay for it. Youssef apologized and said he would finally after several visits give me a loaner car. He asked me to wait in the showroom while they got a Ford Focus ready. Instead he came back out with my Chrysler car key, and said to take my car to Nick Merhi at Baja Auto Sales 3333 E. Freemont St, Las Vegas, NV 89104. He said take it easy and explain what was wrong with the car to Nick. He said Nick was not the easiest with customers. Nick took my car for 3 hours while myself, my husband, and 2 children waited. He said the AC was fixed, and that the Air bag sensor going off was nothing to worry about. We pulled off the lot, and immediately noticed the AC was not fixed. We made a U-Turn, and pulled back in to the Baja service center, Nick then exclaimed it must have been the compressor. Nick said he would order a compressor, and to return on Tuesday.

Being Friday, this meant we had to wait 4 days before having the car work. Tuesday turned into Wednesday. General Manager Sam had to note my account, so they would stop calling or harassing about payment being due. Magic, and Youssef said if their service team couldn't fix it, then the car would go to a Chrysler dealership. If Chrysler could not fix it then they would contact the company owner and he would swap out the car. This still has not happened. The compressor was supposedly installed, Nick denied giving my husband a print out of the car's updated service report. The AC was again broken, by the next day, and now the check engine light was on. We returned to Newport Motors East (NME), Harold arranged for us to get a loaner, and asked to keep the car for a few days.

After 7 visits, a bad alternator, warped rotors, bad breaks, no a/c, check engine light, alternator light, and airbag light I returned Monday June 27th 2016 3:00 pm to pick up the car. Harold, and Dante claimed to have driven the car all weekend with no problems. Unfortunately, again the car had no gas, even though I gave them the car with a little under a full tank. While driving I noticed the car seemed to be sluggish. I stopped at the Chevron on Sahara & Maryland. I left and barely made it to Sahara and Santa Cara. Suddenly the car stopped accelerating altogether. I could hear and feel the engine revving, but no movement. I became panicked because lookin in my rearview mirror all I could see were cars flying at me doing 45-50 mph. Cars began skidding around my, honking, yelling cuss words at me, one driver slowed down and pulled around to tell me I should learn how to drive. MY HAZARDS WERE ON! No one cared. I managed to get the car to turn on again, but it was smoking. As soon as it looked clear, I turned the wheel, and pushed on the gas, I got it to roll just enough, I then switched to neutral and got the car to roll on to a small street. Thank God for a nice Uber driver who lived in the area named Jordan, and her kind neighbors. They helped me push the car to safety on Santa Cara. I told my husband what was happening, and then immediately called Harold the service manager. He said he couldn't believe it and came to pick me up. I had to lug my kid's car seats out of the car along with a few other belongings. The car was still smoking, and pouring out a thick red substance called transmission fluid. So not more than 15 minutes after leaving the dealership to have my AC serviced, my transmission blew!!!!

My husband arrived rightfully angry, but relieved that I was okay. I was shaken up, and emotionally drained at this point. We asked for and finally received the full service report for the car. We were told no one at the NME could help us and that we had to go to NMW. From the service report we learned check engine lights, and a/c issues were happening since 2014 on the car with a previous owner. Harold began reading a long list of problems that should have made the car unsafe to sell let alone drive. On our way out, another customer was loudly complaining about the same issue we were having with their own car. The angry mother stated the Gen Manager Magic Rael is who sold her the car. Once my husband, and I arrived at NMW we asked to see Yousef, who took his time coming out. Two other young people walked in to the show room, and we asked if they were looking to buy a car. We told them they should go elsewhere. My husband told them about the life threatening scenario I had just been in. They were thankful, and immediately left. Yousef came out yelling, cussing, and telling me I needed to go outside and tell those people they gave me a loan car. My husband told him to stop yelling at me, and he finally backed away.

I am only 5'3, about 120lbs, to have a man standing over me and yelling at me was very frightening. He was more concerned about threatening me than the fact that I was almost in a bad accident. He angrily disappeared in to the back, and Magic appeared saying that he would call the VP first thing in the morning, and call us by 12:00 pm noon with a resolution. We have every right to want our money back, yet and still we were open to letting them fix the situation by providing a different working vehicle. My husband made it quite clear that the options were to either reimburse us, or get a new car because I was no longer getting back in the Chrysler. My life, and safety are more valuable. Well here I sit Tuesday June 28th 2016. I called Magic at 12:30 pm, and he nonchalantly told me he had not heard anything from the VP, but might see him tomorrow. The call ended there. Again, no sense of urgency, and blatant disregard for my time or money. I missed work today because I am still so shocked by what happened. I cannot get the picture all those cars flying at me. The honking, the yelling. There are tons of accidents every day here, not everyone is so lucky to walk away with their life. Later that day I was told by a receptionist that there is no VP. After leaving Yousef called me asking what kind of car I wanted. Then Sam the GM called & said he authorized the check for my down payment, and that it would be ready to pick up the next morning. It is now July 3rd 2016 10:22 PM and of course no check. I went in, and they said the check wasn't signed. No one can reach Sam, he won't return my calls. Then I am told yousef or magic are off, told check not available and sent on wild goose chases for their amusement. Still no money. No returned calls.