- Report: #1269276
Complaint Review: Newsmax Finance - Nationwide
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Author Confirmed
Why?
Newsmax Finance
Nationwide, USA
Phone:
1-800-485-4350
Web:
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Newsmax Finance AKA Newsmax and Moneynews Publication Unethical automatic subscription renewal practices with rushed credit card billing, allowing no practical time to cancel. West Plam Beach Florida
This report is about my subscriptions to two financial newsletter published monthly by Newsmax Finance: "The High Income Factor" and ""Resolute Wealth". Both subscriptions are for 12 issues ea., from Jan 2015 through Dec 2015. They will both come to an end after I receive the December 2015 issues.
On 11/16/2015 I received an email from each of the letters' editors stating that "We'll renew your subscription for you within the next few days, using the payment method below, unless you cancel.", with, below this statement the precision: "Payment Method: Current Credit Card on file". Note that these payments are requested for subscriptions that will begin in January 2016.Both letters offered a (discrete)
Both payments were shown as "Pending" on our on-line American Express account status report on 11/18/2015. On this same date I cancelled both subscriptions on-line using the "subscription manager" link offered in each the newsletters. Each site stated "You have successfully cancelled your subscription" but none of the statements were dated and neither one offered any normal computer way to save their acknowledgement of my request. So, with similar previous unpleasant experiences with this company still in my memory, I took and saved a screenshot of each of them. Such shows not only show the company final screen but they also show the date and time following immediately after my cancellation requests were aknowledged:
2015-11-18 at 10.56.01 AM for "Resolute Wealth"
2015-11-18 at 10 59.35 AM for "The High Income Factor"
On 11/19/2015 our AE account status reported that the payment for "The High Income Factor" had been effected on 11/17/2015, while the payment for "Resolute Wealth" was still pending.
I tried to call Newsmax Finance customer service (1-800-485-4350) but I got a voice saying in essence that they could not answer the phone because they were in an afternoon meeting starting at 2:30 PM.
On 11/20/2015 our on-line AE account status reported that the payment for "Resolute Wealth" had been effected on 11/18/2015. I called Newsmax Finance customer service in the AM. A lady stated that "she can register my request to cancel my subscriptions to these newsletters but it will take 5 to 7 business days to get my credit card refunded." After I explained to this person that I had already cancelled these subscriptions she said that she "could not see it on her computer". From there all discussion became pointless as she was obviously not interested in continuing the conversation and did not want to hear any of my arguments. I did state that if the refunds did not show up on our account by the end of business day 11/23/2015 I will fill in a report with the Better Business Bureau. She ended the conversation by hanging up.
