- Report: #452483
Complaint Review: Newspaperarchive.com - Cedar Rapids Iowa
-
Author Confirmed
Why?
Newspaperarchive.com
4069 21st Avenue SW Cedar Rapids, 52404 Iowa, U.S.A.
Phone:
888-845-2887
Web:
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Newspaperarchive.com Avoid business with them, customer service is HORRIBLE Cedar Rapids Iowa
*Author of original report: Problem may be resolved...direct call from service manager
*Author of original report: Problem may be resolved...direct call from service manager
*Author of original report: Problem may be resolved...direct call from service manager
*Author of original report: Problem may be resolved...direct call from service manager
I took a one month trial subscription to this newspaper archive service in late March of '09. Within a week I realized the service would not meet my needs, so I cancelled the account. The next month I noticed my bankcard was charged for the next month of service. I called my bankcard and told them NOT to pay. They said a hold was placed on the account. I also submitted a SECOND online cancellation request, got a verification number.
I emailed newspaperarchive.com asking to have the held amount released back to my bank account. I also called and spoke directly to customer service (who had read my email and was aware I was irate) and was assured all would be resolved. They even said they would email verification that it would be. The verification never came, so I called again and asked that the email be sent again. Again, it never came, even though we double checked my email address (also on my emails to them coincidently). I got my bank statement and found that newspaperarchive.com has just been paid again, after TWO cancellation attempts, several emails, several phone calls. And now I am just DAYS away from yet another billing cycle. DO NOT DO BUSINESS with these people.
William
Largo, Florida
U.S.A.
I emailed newspaperarchive.com asking to have the held amount released back to my bank account. I also called and spoke directly to customer service (who had read my email and was aware I was irate) and was assured all would be resolved. They even said they would email verification that it would be. The verification never came, so I called again and asked that the email be sent again. Again, it never came, even though we double checked my email address (also on my emails to them coincidently). I got my bank statement and found that newspaperarchive.com has just been paid again, after TWO cancellation attempts, several emails, several phone calls. And now I am just DAYS away from yet another billing cycle. DO NOT DO BUSINESS with these people.
William
Largo, Florida
U.S.A.
4 Updates & Rebuttals
William otten
Largo,Florida,
U.S.A.
Problem may be resolved...direct call from service manager
#2Author of original report
Sat, May 16, 2009
Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems. As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved. So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction. I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.
William otten
Largo,Florida,
U.S.A.
Problem may be resolved...direct call from service manager
#3Author of original report
Sat, May 16, 2009
Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems. As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved. So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction. I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.
William otten
Largo,Florida,
U.S.A.
Problem may be resolved...direct call from service manager
#4Author of original report
Sat, May 16, 2009
Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems. As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved. So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction. I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.
William otten
Largo,Florida,
U.S.A.
Problem may be resolved...direct call from service manager
#5Author of original report
Sat, May 16, 2009
Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems. As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved. So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction. I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.
