- Report: #952965
Complaint Review: Nex-tech - Tampa, FL Florida
Reported By:
Medical Spa -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nex-tech
5550 Executive Dr #350 Tampa, FL, 33609 Florida, United States of America
Phone:
Web:
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Nex-tech Deceitful, misleading, manipulative 5550 Executive Dr #350, Florida
My company and I are opening a medical spa. We need software for our office. Nextech was a company we found online. We went through several demonstrations with their sales guy. We decided to go with them because they stated that we could have unlimited downloads of their software on several devices (e.g. iPad, PC, laptop, etc). And we only wanted to ensure that we could have 4 active users on their software at anytime. In the sales proposal, we were told we could do this. After signing the contract and getting to implementation we were told differently.
We tried to cancel the contract and get a refund because we were misled. Rich Kulovany, VP of sales, jumped on a call with us. He said, "all contracts are final - no refunds".
Now we are locked in a contract that was misrepresented. The sales guy was very deceiving and manipulating because he stated the software could perform one way and then we find out after we signed the contract that it doesn't function that way.
Dealing with them since this discovery has been a major pain, frustration, and obstacle for our business. I would not recommend their organization to anyone.
We tried to cancel the contract and get a refund because we were misled. Rich Kulovany, VP of sales, jumped on a call with us. He said, "all contracts are final - no refunds".
Now we are locked in a contract that was misrepresented. The sales guy was very deceiving and manipulating because he stated the software could perform one way and then we find out after we signed the contract that it doesn't function that way.
Dealing with them since this discovery has been a major pain, frustration, and obstacle for our business. I would not recommend their organization to anyone.
1 Updates & Rebuttals
Business
USANexTech Update
#2Author of original report
Mon, March 04, 2013
After filing this report, we continued to communicate with NexTech and found there was a misunderstanding regarding what was to have been included in our order. We are by this posting retracting our original posting and characterizations of NexTech and its personnel. We are pleased to report that our concerns with NexTech have been resolved to our satisfaction.
