- Report: #313765
Complaint Review: Nexon America - Los Angeles California
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Nexon America
137 N. Larchmont Blvd. Los Angeles, 90004 California, U.S.A.
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213-389-3440
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Nexon America Nexon Scams and Defrauds by Knowingly Selling Inoperable Items in Maple Story Cash Shop Los Angeles California
One of Nexon's most shameless scams at the current time is the character name change, which is sold in its "free" online game, Maple Story, for $10. Because Nexon failed to respond in any way to my reports of harassment and abuse by other players for months, the only available option was to change my character's name in order to play unmolested, and I therefore purchased the above-mentioned $10 cash shop item in early November 2007.
The item's description included a statement that the change would be effective after the next server check following this purchase. Despite numerous server checks to date, my character's name remains the same and has not been changed in the game. It, however, has inexplicably been changed on the web site (www.nexon.net), and my numerous submissions regarding this issue to Nexon's Customer Dis-service staff on that web site have been ignored, responded to with meaningly boilerplate text that does not address the problem at all, or stalled for weeks and months without even an offer of resolution.
To make matters worse, the characer name change, as with most cash shop items, expired three months after its purchase (i.e., early February 2008). There was nothing that I could do to activate the name change since that action had to be taken by the tech staff at Nexon during a server check, of which there were MANY following the date that I bought this item. All power and control was in Nexon's hands, and they opted to do nothing except take my money.
Had I not had the foresight to screen shot the fact that this item was still in my inventory just prior to its expiration, I would have no proof that I did not delete the item, another sneaky maneuver that Nexon likely used successfully with countless others to scam $10 from each of them. Almost all cash shop items are activated or used by double-clicking the item once it has been placed in your inventory. The character name change, however, is deleted if this is done and only one brief warning is given to announce this deviation from the normal procedures followed with respect to cash shop purchases.
My initial inquiry to Nexon was immediately closed and responded to with an expression of thanks for my "suggestions" and "feedback". I was additionally instructed to report such issues in the feedback category despite the fact that I was requesting technical assistance in the activation of an item which was supposed to be effective during the server check following my purchse of the item. Before submitting this complaint, I actually waited patiently through quite a few server checks in the hopes that the character name change would go through at some point.
My other inquiries regarding this inoperable and never activated item were met with similarly moronic responses. One response suggested that I read the FAQs section of the web site for the answer to this problem, said solution not surprisingly being included anywhere on Nexon's web site. A separate response told me that I should not have deleted the item from my inventory even though I made it clear in my message that I had not done so, and the writer emphasized that no refunds would be issued for deleted items. A more recent email to Nexon, which I had submitted more than two months after the purchase of the still unactivated character name change, told me to be patient and wait for the next server check or two.
My latest email of inquiry to Nexon was submitted on February 4, 2008, five days prior to the expiration of the $10 item. I stressed the fact that no attempt had been made to rectify this situation despite several messages begging Nexon to change my character's name as promised when I made this purchase three months earlier and the pressing issue of time running out. Shockingly, the status of my inquiry was changed to "escalated," and GM Shade answered with a request for information (old and new character names, date of purchase of the character name change and the specific server on which my character resides) in order to look into the matter and take care of the problem. Although I forwarded all information in full detail, including not only the date but also the precise time of this purchase, there has been no response at all from anyone at Nexon in the last four weeks!
Other issues which have been totally ignored by Nexon as well were: (1) the fact that my main character cannot gift items despite having the nx and an abundance of gift points available in my account, (2) the fact that a nearly $5 friendship ring never produced any effect when my friend's character and mine wore them and stood near one another, (3) the lack of promised compensation by Nexon to all owners of merchant stores, of which I was one, in the form of maple points after a mid-January system crash, and (4) other cash shop items which were purchased in good faith but which did not work at all.
How Nexon America can repeatedly get away with such blatant fraud and deception is beyond me. If a class action suit were ever instituted against this organization, I am positive that the number of victims of its scamming and illegal business practices would be in the thousands. This company has to be reported to the proper authorities, especially because so many children are being exploited since they definitely cannot grasp the severity of Nexon's abuse.
Pamela
West Orange, New Jersey
U.S.A.
The item's description included a statement that the change would be effective after the next server check following this purchase. Despite numerous server checks to date, my character's name remains the same and has not been changed in the game. It, however, has inexplicably been changed on the web site (www.nexon.net), and my numerous submissions regarding this issue to Nexon's Customer Dis-service staff on that web site have been ignored, responded to with meaningly boilerplate text that does not address the problem at all, or stalled for weeks and months without even an offer of resolution.
To make matters worse, the characer name change, as with most cash shop items, expired three months after its purchase (i.e., early February 2008). There was nothing that I could do to activate the name change since that action had to be taken by the tech staff at Nexon during a server check, of which there were MANY following the date that I bought this item. All power and control was in Nexon's hands, and they opted to do nothing except take my money.
Had I not had the foresight to screen shot the fact that this item was still in my inventory just prior to its expiration, I would have no proof that I did not delete the item, another sneaky maneuver that Nexon likely used successfully with countless others to scam $10 from each of them. Almost all cash shop items are activated or used by double-clicking the item once it has been placed in your inventory. The character name change, however, is deleted if this is done and only one brief warning is given to announce this deviation from the normal procedures followed with respect to cash shop purchases.
My initial inquiry to Nexon was immediately closed and responded to with an expression of thanks for my "suggestions" and "feedback". I was additionally instructed to report such issues in the feedback category despite the fact that I was requesting technical assistance in the activation of an item which was supposed to be effective during the server check following my purchse of the item. Before submitting this complaint, I actually waited patiently through quite a few server checks in the hopes that the character name change would go through at some point.
My other inquiries regarding this inoperable and never activated item were met with similarly moronic responses. One response suggested that I read the FAQs section of the web site for the answer to this problem, said solution not surprisingly being included anywhere on Nexon's web site. A separate response told me that I should not have deleted the item from my inventory even though I made it clear in my message that I had not done so, and the writer emphasized that no refunds would be issued for deleted items. A more recent email to Nexon, which I had submitted more than two months after the purchase of the still unactivated character name change, told me to be patient and wait for the next server check or two.
My latest email of inquiry to Nexon was submitted on February 4, 2008, five days prior to the expiration of the $10 item. I stressed the fact that no attempt had been made to rectify this situation despite several messages begging Nexon to change my character's name as promised when I made this purchase three months earlier and the pressing issue of time running out. Shockingly, the status of my inquiry was changed to "escalated," and GM Shade answered with a request for information (old and new character names, date of purchase of the character name change and the specific server on which my character resides) in order to look into the matter and take care of the problem. Although I forwarded all information in full detail, including not only the date but also the precise time of this purchase, there has been no response at all from anyone at Nexon in the last four weeks!
Other issues which have been totally ignored by Nexon as well were: (1) the fact that my main character cannot gift items despite having the nx and an abundance of gift points available in my account, (2) the fact that a nearly $5 friendship ring never produced any effect when my friend's character and mine wore them and stood near one another, (3) the lack of promised compensation by Nexon to all owners of merchant stores, of which I was one, in the form of maple points after a mid-January system crash, and (4) other cash shop items which were purchased in good faith but which did not work at all.
How Nexon America can repeatedly get away with such blatant fraud and deception is beyond me. If a class action suit were ever instituted against this organization, I am positive that the number of victims of its scamming and illegal business practices would be in the thousands. This company has to be reported to the proper authorities, especially because so many children are being exploited since they definitely cannot grasp the severity of Nexon's abuse.
Pamela
West Orange, New Jersey
U.S.A.
3 Updates & Rebuttals
Helene
Elgin,Illinois,
U.S.A.
Why Waste Your Time Playing Computer Games Anyway?
#2Consumer Comment
Mon, April 28, 2008
Don't you have something better to do besides sit and play computer games that are probably designed for YOUNG MALE GEEKS in their mid teens through their early 30s? Women do not fare well in computer games anyway if they go online with any indication at all that they are women because these computer games with the rols playing are dominated by these males. Males you probably would not like to meet in person or would get rather ill because some probably look like Jabba the Hut in Star Wars becaue the only life they have is at that keyboard and at theri job which probably involves MORE computer-based work.. Many years agi, before the Internet, there was the BBS Bulletin Board Service and I found early on that I had to have another identity or I was going to be harrassed off the computer and so that is what I did. Why don't you develop a game more friendly to women players or use a male's name when you sign up again? Sigh! The more things change, the more they stay the same.
Kckbxer
West Orange,New Jersey,
U.S.A.
How long have worked for Nexon, Chris?
#3Author of original report
Mon, April 28, 2008
No, Chris, I have never been banned from Maple Story since I play the game honestly, neither hacking, scamming nor harassing, unlike many people who seem to have no problem using these tactics. Nexon GMs seem to have no issues with their use as long as illegitimate players purchase a lot of nx items since you see the same hackers and scammers over and over again the longer one plays this game. As for your unfounded attack on my actions, let me tell you, little boy, that there are numerous stalkers and complete wackos who inexplicably get a sick satisfaction out of abusing other players, especially female players. In my own situation, I've been tracked despite blacklisting these players and stalked and verbally harassed by their friends as well as their mules. Other female friends of mine have also been mass defamed merely because we have rejected them, most often because they are control freaks, verbally abusive, racist or just plain weird. Sorry that girls and women these days, even gamers, do not walk around any more barefoot and pregnant, awaiting your command in order to fulfill your male whims. The simple truth is that Nexon America is scamming people, mostly children who don't know any better, with their unethical and illegal business practices. There are countless horror stories on web sites and forums, and Nexon ignores all of them because it will keep raking in the cash until someone stands up and takes action. And that's exactly what I plan to do.
Chrisx007x
Bergenfiled,New Jersey,
U.S.A.
i know why it isnt working
#4Consumer Comment
Mon, March 10, 2008
When they released it, they clearly stated that anyone who has been banned for any amount of time will not be able to use the product and will not recieve a refund. Are you sure you have never been banned before? Also why are people harrasing you? Did you do something you werent supposed to do or loot zakum out of order? Or maybe you were being a complete a** and someone decided to mass defame you? Maybe you should check out these things before you make a bad move like this again. Something like this could make them go out of business. Also if it's that bad then just stop buying NX Cash its actually quite simple. ~Sincerely Chris aka LOxDEX of Scania
