- Report: #61019
Complaint Review: Nextel - Lansing Michigan
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Nextel
www.nextel.com Lansing, 48910 Michigan, U.S.A.
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Nextel Cancellation ripoff, ripoff deception victimized many consumers Lansing Michigan
I have been a nextel customer for 5 years now, so my initial contract is long expired. I carry 2 phones on my billing; one for me and one my son uses. Last November I changed the rate plan on both these phones to reflect the current usage. Today I called to cancel the one phone (one son uses). After they offered to lower the rate plan, scheduled the shut off, offered anything else they can do to retain service on this phone; all of which I replied NO to.
I was then told that I would be charged a $200.00 cancellation fee for this line. The customer service rep said that whenever you change your rate plan you automatically start a new 1 year service contract. I was never told this at any time, until I went to cancel this service. I was certainly not told at the time of the rate plan change. I would not have changed the plan as I have not wanted to be locked in to a contract, and I didn't think I was. BEWARE! Now when the contract officially expires 10/03 I will be cancelling the service on both phones and switching to another carrier.
Renee
Morrice, Michigan
U.S.A.
I was then told that I would be charged a $200.00 cancellation fee for this line. The customer service rep said that whenever you change your rate plan you automatically start a new 1 year service contract. I was never told this at any time, until I went to cancel this service. I was certainly not told at the time of the rate plan change. I would not have changed the plan as I have not wanted to be locked in to a contract, and I didn't think I was. BEWARE! Now when the contract officially expires 10/03 I will be cancelling the service on both phones and switching to another carrier.
Renee
Morrice, Michigan
U.S.A.
1 Updates & Rebuttals
Emily
Portland,Oregon,
U.S.A.
Yes, changing your rate plan will satrt a new 1 or 2 year service agreement
#2UPDATE Employee
Fri, August 01, 2003
To the woman who is upset because she changed her rate plan: Yes, changing your rate plan will satrt a new 1 or 2 year service agreement starting from when the day the plan is changed. Yes, the agent who changed your plan should have mentioned something about a new service agreement. However, legally we do not have to say that it will start a new agreement. The reason why? It is stated in black and white on the contract YOU SIGNED to obtain Nextel service. It doesn't matter whether you are buying a car, or a cell phone. Read your contract! It is a legally binding document. More and more, I speak with customers who simply do not read their information. The old rule still these days will always apply: Caveat Emptor.....Buyer Beware. Had you readd your service agreement thoroughly, you would have seen that a price plan change will renew a service agreement.
