Complaint Review: NEXTEL - Nationwide

Nextel does have a 30 day trail period. If you set up an account with them you have exactly 30 days to cancel the account with no ETF (early termination fee) You just be billed for the services you used during those 30 days.

I can understand where this person is comming from with the claims of the billing practices. I to am subject to many over the regular monthly fee billing amounts. My plan should cost apox. 89.00 a month. I pay anywhere from that to 150.00 a month. Never knowing exactly what I will be paying. I wasnt under the understanding that I would have to pay any long distance fee's. Fine, I learned my lesson. But then I was being billed for dialing assistance that I never dialed. I also was racking up some direct minutes that were never used. The only way to keep track of your minutes is to set your phone on a particular date every month. If you forget, there is no way to do it otherwise. That to me does'nt sound right. Also, my phone will be in my home as it usually is when I recieve many of my calls, and all of a sudden the message tone will go off but I never heard it ring. That happens alot. Causing me to call out using more of my very exspensive minutes up. I have free incomming. It should work. There are many things that I find wrong with Nextel. I have only myself to blame for buying into all the hype of Nextel Direct Connect. Im thinking seriously of switching to Verizon Wireless. Its to bad that you cant take a cell phone service for a trial run instead of haveing to sign a long contract with high early disconect fee's.

If you would like caller id and or voice mail both features are offered for only an additional $0.50 per each feature.

I must say, you who posted this thread is clearly misinformed. You obviously didn't get all the information that you needed. On top of that, it doesn't seem that you even inquired back to where you got your phone. Nor did you even inquire with another Nextel rep. If you did, maybe they could have put you in a rate plan that would best fit your needs. Sounds like the sales person that sold you the phone wasn't as informed as he/she should have been. Being a consumer myself, I would have done some researching and gotten all the information I needed before signing agreement.

If you actually read the rate plan information you will plainly see that Long Distance is not included in every rate plan. It is included in EVERY National Plan, and many other plans as well. Direct Connect is NOT always unlimited, again it is on the National Plans and many other plans. Voicemail is free on many of the plans, including the National Plans. If you are not in the reach of a cell tower than, yes, you will drop a call. Have you ever been on another digital cell phone (from another provider) for more than a few conversations and not dropped a call if you are driving down the road or if you have limited coverage in the area you are in? If you say Yes you are probably not telling the truth. NEXTEL does not feed off other carriers towers, so just because there is a tower five feet away from you, it does not mean that you will have a strong signal. If a sales person didn't give you all the information you asked for, shame on them. If you didn't ask about something that you wanted to know about, shame on you they're not mindreaders.