Andrea
Denver,#2UPDATE Employee
Fri, July 19, 2002
The Communication Advantage 250 did at one time provide free regional long distance for a 5 state region California, Nevada, Washington, Oregon, and Idaho, but then changed so that only the Communication Advantage 400 or higher provided that feature. unfortuneatly right now I do not have the materials to verify what date the change took effect.
If you still have an active account, call into customer care and have them route a request to the billing research dept concerning this issue, if you have not already. Billing Research Reps have the information regarding the dates the regional long distance for this plan was active...keep in mind that they have a 45 day dispute policy...so the best way to have a issue resolved is to call in immediately after the first bill in which this error incurs..
Thank you for your time, and I hope this info is helpful
Andrea
Denver,#3UPDATE Employee
Fri, July 19, 2002
The Communication Advantage 250 did at one time provide free regional long distance for a 5 state region California, Nevada, Washington, Oregon, and Idaho, but then changed so that only the Communication Advantage 400 or higher provided that feature. unfortuneatly right now I do not have the materials to verify what date the change took effect.
If you still have an active account, call into customer care and have them route a request to the billing research dept concerning this issue, if you have not already. Billing Research Reps have the information regarding the dates the regional long distance for this plan was active...keep in mind that they have a 45 day dispute policy...so the best way to have a issue resolved is to call in immediately after the first bill in which this error incurs..
Thank you for your time, and I hope this info is helpful
Andrea
Denver,#4UPDATE Employee
Fri, July 19, 2002
The Communication Advantage 250 did at one time provide free regional long distance for a 5 state region California, Nevada, Washington, Oregon, and Idaho, but then changed so that only the Communication Advantage 400 or higher provided that feature. unfortuneatly right now I do not have the materials to verify what date the change took effect.
If you still have an active account, call into customer care and have them route a request to the billing research dept concerning this issue, if you have not already. Billing Research Reps have the information regarding the dates the regional long distance for this plan was active...keep in mind that they have a 45 day dispute policy...so the best way to have a issue resolved is to call in immediately after the first bill in which this error incurs..
Thank you for your time, and I hope this info is helpful
Andrea
Denver,#5UPDATE Employee
Fri, July 19, 2002
The Communication Advantage 250 did at one time provide free regional long distance for a 5 state region California, Nevada, Washington, Oregon, and Idaho, but then changed so that only the Communication Advantage 400 or higher provided that feature. unfortuneatly right now I do not have the materials to verify what date the change took effect.
If you still have an active account, call into customer care and have them route a request to the billing research dept concerning this issue, if you have not already. Billing Research Reps have the information regarding the dates the regional long distance for this plan was active...keep in mind that they have a 45 day dispute policy...so the best way to have a issue resolved is to call in immediately after the first bill in which this error incurs..
Thank you for your time, and I hope this info is helpful