My wife signed up for free trial in 8/2016 for NFL game pass. After free trial expired we were not notified about renewal process. Once I found on my bank statement 8/4/17 that I was charged $99.99 for renewal I tried calling the phone number, but it was a recording.
I emailed them and they stated that they were not going to refund me. The game pass never worked. I should not pay for a service that never worked. They just stated the policy and procedures. I've never had a company where something doesn't work never refund me, always have.
These guys are rip off artists and should be shut down. I expect a refund for an insuffiecent product.