- Report: #1340430
Complaint Review: Ning.com - Nationwide
-
Author Not Confirmed
Why?
Ning.com
Nationwide, USA
Phone:
(702) 430-4607
Web:
www.ning.com
Categories:
Business Rating:
(0)
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Ning.com Ning terrible support and run-around - noone in office in USA and India support is horrible Nationwide
This company disconnected our company site that supports over 100 of our agents, including blogs, photos, resource links etc. And no one is taking reponsibility, with support not responding and company apparently has no full time employees, just a US Nevada shell. As a result we are experienceing damage to our reputation and loss of members and business.
(1)I sold my company.
(2) The new owners tried to pay for the Ning website (aagents.com) that had all our member support news and blogs and pictures. Ning would not accept the payment when we called accounting in INDIA.
(3) So I again tried paying on-line but again the password did not work. I clicked button on line for new password. Never came. Tried twice
(4) Received notice of past due from Ning. Again called their accounting and tried to pay. They would not accept it. Was told to email support for anew password
(5) I wrote 5 emails to support. Receive stock responses and one response that they are having trouble internally with passwords.
(6) I again called accounting since that tis the only support number. Accounting blamed me for forgetting the password (set up 6 years ago) and told me again to write to support. I did again.
(7) Nothing was ever solved by ning but they DISCONNECTED the site, causing great harm
(8) I again called accounting on 11/29/16 and tried to pay. They cannot accept any payments. I asked for corporate office phone. They said it is a secret. They told me to go to website and pay. I again explained that I need a password and no one has responded so I cannot pay and they will not take the money. I was told that they have no record of me ever writing support. (funny, I have 2 stock responses and one response that they are having problems with passwords)
(9) Located and called the corporate office in Nevada. Was told by a receptionist that this is a shared office space, she does not work for the company, and they come in occassionally so there is no one person that she knows of to talk to. I left two messages so far.
This company does not care about its customer, appears to be a shell company with no full time employees. They disconnected our lifeline to our 100+ agents leaving us high and dry. Appears only option left is a lawsuit.
1 Updates & Rebuttals
Ning.com
Alabama,USA
Aagents.com Issue Solved
#2UPDATE Employee ..inside information
Mon, December 05, 2016
Hi!
The issue with your network, Aagents.com, has already been solved and you have recieved an e-mail about that on November, 30.
Your network is fully accessible and your account is in a good standing now.
If you have any other queries don't hestitate to contact us.
Best Regards,
Ning rep.
Anna
