- Report: #630670
Complaint Review: Nintendo - Redmond Washington
Reported By:
Caleb -
Terre Haute, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nintendo
Redmond, Washington, United States of America
Phone:
Web:
www.nintendo.com
Categories:
Business Rating:
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Nintendo Nintendo Wii Customer support ripped me off 200 dollars worth of games Redmond, Washington
200 dollars worth of Virutal Console games not given back to me after buying new black wii even after thier customer support told me it was possible:
I've had a Wii since the moment they came out; I bought one on the midnight release in Nov. of 2006. Since then MANY games have been purchased for the console, wiiware, and virtual console. As well as being a fan since the NES days (still have all of my Nintendo systems from the past) I was more of a fan than ever. When the new black Wii was announced I knew I was going to buy one. Since I don't understand "Terms and Agreements" I called Nintendo customer support to find out if purchasing one would be possible. I specifically asked about selling my old one to go towards the new black one and I was told after being put on hold just to "call when you get the new Wii." "And I will be able to get my games?" "Yes, just call us back."
Apparently operators aren't trained to know Nintendo's policies because I know now that would never happen. Why would somebody give away 200 dollars worth of Virtual Console games for a different color Wii? Nobody. Not even me. I thought, "Its fine, Nintendo's customer support is the best in the industry. They'll fix this for a customer loyal as me." Wrong. After speaking to numerous people they seemed to dodge the fact that I was lied to, as if they think I'm lying. I have no reason to lie, I just want what I've paid for twice already: the actual game cart and the download the first time.
Nope, nope, nope. Policy is policy. They tell me there isn't ANYTHING they could do, but I know that's a lie. The content is a digital download not one of a kind software. How about sending my console in and adding them? Its not that they couldnt do it, its against policy. And this is where the loop begins: "We can't do anything without the old console." But, I realized that I never would've been in this situation if Nintendo's customer support was properly trained or at least care enough to forward the call to somebody who did know. If I was told correctly I would've never bought a new Wii, I would still have my games, and I would still be happy. Thanks Nintendo.
Microsoft isn't even as bad as this. Nintendo has it's money, nothing else matters anymore... not even their own mistakes.
