Complaint Review: No More Rack - Internet

Yeah so.. I e-mailed NMR after they posted here for me to do so. I wanted to see if they could possibly help me since they said they would. 

I basically got the SAME response: 

Your request (#5194405) has been solved. To reopen this request, reply to this email or click the link below:

nomorerackcom.zendesk.com/requests/5194405

+ Irene C, Dec 31 09:42 AM:

Hello,

Thank you for writing in. Always here to help.

Please accept our sincere apologies for any inconvenience we may have caused you. We regret to inform you that since this is a case of several missing items and that according to these orders' tracking information, these items have been delivered to you, we need to kindly ask you to please file a police report for these lost or stolen items before we are able to move forward with the resolution of you concern. Rest assured that once we have the required documentation, we will move forward with the resolution of this matter. We sincerely appreciate your patience and understanding on this matter.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

• Irene C with Customer Care Nomorerack - Everything you love for less

__________________________________________________________________________________________________________

This company is a joke. The buyers are not protected. That A-to-Z guarantee you're so used to on Amazon.. you won't get that from these crooks. So don't waste your time here, people. If merchandise you bought should ever go missing in transit.. you are absolutely screwed. I knew I'd get the police report response from this clown too. 

Oh well.. my bank said they could and would reverse the charges. But still. What if someone else isn't that lucky? I think their terms and conditions need to be revised. I also think.. if they're going to try to clear up the negative feedback they get on these sites, they shouldn't use robots to respond to every message sent. 

Normally I'd just look the other way but I tried to take the high road with these people. Because I have several missing items.. I have to file a police report. I don't get it. When you have several missing items in which you have no idea where they went, you should be reimbursed. This wasnt my fault. 

I also asked Irene who I could report Jonathan to.. She wouldn't give me that information. :)

So before I waste my time e-mailing you the same exact thing I posted initally.. accompanied with order numbers and product descriptions.. tell me this: Is it NoMoreRacks set policy to not refund or replace ANY items in which they profit from directly without a police report? 

Your coworker Jonathan is still e-mailing me. He's fashionably late as per usual, with nothing but snarky and thoughtless suggestions to hand out. I would really like to be pointed in the direction of who I can send a copy of our correspondance to. Even if he is telling me all that he can - I just want everyone to see how the customer service associates treat their customers. His attitude in general just sucks - I've been as kind and patient as I possibly can given the entire situation.

As someone who has worked in the retail industry, one slogan has always been set in stone: The customer is always right. Even if they aren't right, they're still right. Everywhere I've worked, it's been our job to bend over backwards and gargle peanut butter if that's what it takes.. as long as the customer is satisfied. I never asked for anything besides what I'm entitled to, I'm sure you would feel the same if you were in my shoes.

If you want to help me properly then return my money that rightfully belongs to me or replace the merchandise in which I paid for. I won't be filing police reports because let's be honest with ourselves.. what in the world is that going to help? Lol

That's comparable to filing a police report on a childs stolen bicycle. It's really the least of their worries. They have more pressing matters to attend to and it's doubtful they will send out the k-9's. Also, if I'm not mistaken don't I have to have actual proof that something was stolen or taken from me in order to file a proper report? How could I possibly submit proof on something I didn't see with my own two eyes? That just seems like a trap to me. If I can't prove anything - the 'investigation' is obviously not going to go in my favor. Furthermore, what if nothing was stolen but just simply misplaced? It happens so much during the holiday season. 

So many if's, what's, and but's.. too few resolutions.

And yes, I am bitter. Some of us actually struggle to make ends meet by way of an honest living, whilst the real criminals are making us run around and go past our 30 day limit for any type of reimbursement trying to file a police report. 

Before I go, I'll drop you another priceless gem from Jonathan: "We also assume that you know and understood these policies as you have bound yourself with the terms and conditions on Nomorerack when you accepted them as a requirement for you to use our site." -Jonathan G.

So there you have it. When you order from NMR you are making the unbreakable vow. If we learned anything from the Harry Potter franchise, you just DON'T ever do that. Not ever. No matter how secret these terms and conditions may be, how obscure of a place they might be listed, how small the print is or how many times a parsel-tongue contacts you via e-mail to spread the word.. you have sworn an oath.

I want to clear this up before I depart. Before we can purchase goods and use a retail website that advertises itself all over the place .. all the time.. we have to be aware that if anything should go wrong, even if it's not our fault.. we are held accountable and basically lose our money. Rest assured, if me and the rest of the population knew those terms and conditions prior to our purchases - I seriously doubt anyone would toss NMR two nickels to rub together. Maybe be a bit more clear about the binding contracts you basically have to sign in blood on your advertisements. When I shop anywhere else, in person or online..  I can honestly say I've never had this experience in my life. 

In a nutshell, love.. if you can't return my merchandise or my money - I'm not going to bother. And the only police report I'll be dealing with is the one against this company when I file my dispute claim with my financial institution. ^^

Happy Holidays!  

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected] ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!

Customer Relations

Nomorerack - Everything You Love, For Less.