Complaint Review: NoAdware/Spy Bouncer - Internet

For the past year, I have been using the NoAware software for safeguarding myself against adware and spyware for almost a year. At first the software could only remove adware only and that was not done effectively. However, over the past year, the software has improved in removing both adware and spyware in that even if my computer has crashed, I have used the NoAdware backup CD without being charged again as some thieving anti-software companies like Spynuker do. This is because NoAdware has a "one-charge-for-life subscription" policy of its software. Since I use the Internet a lot, it is my policy to have at least two anti-spyware programs running. This enables me to eliminate as much spyware and adware as possible since "two heads are better than one." So after receiving persistent ads from SpyBouncer, I decided to give it a try.

The program scanned my computer quite fast and it seemed to indicate all of the infected files it could find on my computer had been removed. I thought, wow, this could be a great addendum to my NoAdware software. So I purchased it and I installed it and it removed all the spyware and adware it could find as it had claimed. So when I tried to run NoAdware, alas, I found out that the program had been automatically uninstalled without my permission. I found this strange, so I went onto the Internet, then did I discover in some hidden words that SpyBouncer and NoAdware were the same.

Please do not get me wrong. SpyBouncer is a great program that has removed the spyware and adware it has detected on my computer. In fact, SpyBouncer appears to be far more organized and apparently more effective than Noadware. However, the deception is to market a program like SpyBouncer to unsuspecting NoAdware customers, without telling them that SpyBouncer is owned by the same company or that if SpyBouncer were installed on one's computer, it would automatically uninstall NoAdware.

In fact, I would not have minded if I retained NoAdware, for who knows, NoAdware would detect some infected files that SpyBouncer would accidentally overlook and vice-versa.

The deception is to market SpyBouncer as a "once-in-a-life subscription", just as NoAdware had been advertized. So it would not be inconceivable for this company, which owns NoAdware and SpyBouncer, to market this "once-in-a-lifetime subscription offer" of $29.95 download plus a $9.95 bakup CD to unsuspecting customers as two distinct programs. For example, a NoAdware customer could be mailed a "once-in-a-life subscription" Spybouncer ad and if he/she subsscibes to that program, will only discover that his/her NoAdware program has been automatically uninstalled from his/her computer. The same could happen to an unsuspecting customer who already has SpyBouncer, if a NoAdware program is marketed to him/her as a distinct program, thus, enabling the company to collect anywhere between $60 and $70 on the two akin programs from the same customer. This is dishonest and fraudulent activity.

This is also compounded by the fact that this company has no customer service support, no phone number, and has no credible e-mail address. It also has neither a physical nor postal (P.O. Box) address where an aggrieved customer can contact the company. Thus, such circumstances raise a lot of red flags about this company.

So I am warning fellow customers that SpyBouncer and NoAdware are the same and the company or persons that own the two softwares ought to tell their customers so. This fraudulent activity ought to be stopped, for who knows, next year, this company may come up with another sleazy re-name of this software, to hoodwink its unsuspecting customers into believing that they are being sold a different software.

Stephen

Flagstaff, Arizona
U.S.A.