- Report: #1098129
Complaint Review: Nomorerack.com - internet Internet
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Nomorerack.com
internet, Internet, USA
Web:
www.nomorerack.com
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Nomorerack.com Account locked Internet
I bought a solar-charged cell phone charger. It never arrived, and the company could not provide a tracking number, and could not tell me what happened to the product. They finally issued a refund.
Five months later, I tried to make another purchase, and when my login information would not work, I contacted them. I was told my account was locked, because I "violated the terms of agreement" because I "sought in bad faith a charge back designed to injure, harass, or disrupt this website or the company's business operation."
They will not supply proof of this, never supplied a tracking number, and have now blocked me from purchasing from them, all because I never received the item I paid for?????
I informed them I would let friends and family know about how unprofessional they are, so I am keeping my promise. Their prices are not all that great anyway; you can usually find the same product on eBay for the same or less.
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
NoMoreRack.com - Customer Care
#2UPDATE Employee
Mon, November 11, 2013
Hi,
We are so sorry to hear about the trouble with your account. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected] ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
