- Report: #985493
Complaint Review: Nomorerack.com - Internet
Reported By:
Sam -
chester springs, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nomorerack.com
Internet, United States of America
Phone:
Web:
Www.nomorerack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
I am the most recent victim of nomorerack.com. Order placed 11/28, money taken 11/28, still no items 12/21... Email from company about 'problems in CA port, blah blah blah. Promised in writing, refund if items weren't received by 12/21/2012.... So I emailed them.
So sorry, too bad, you get a site credit. Yea, NO
From the bottom up obviously..... Now.... Complete silence, even took the liberty of removing my comments from their Facebook page, and blocking me
From: com> Date: December 21, 2012, 9:46:10 AM EST To: Nomorerack
Subject: Re: [Nomorerack] Re: Customer inquiry submitted via nomorerack.com [dab8009e9ee961a11a35d6b870ba1361]
Reply-To: Sam
a refund of store credits? No.... i expect the refund back to the card on file within 5 business days, or i will be pursuing a dispute with my credit card company.
Per your email on Dec 14 @ 09:25 (see below), If you do not receive your item by 12/21/12. Please reach back out to us and we will give you a full refund + a credit for the inconvenience
I didn't receive the first order i placed with your site, why would i try again?
## Please do not write below this line ## Ticket #875934: Customer inquiry submitted via nomorerack.com [dab8009e9ee961... Your request (#875934) has been updated. To review, comment and reopen the request, follow the link below: http://nomorerackcom.zendesk.com/tickets/875934
* Dyana, Dec 21 09:39 (COT): Hello Shxxx,
Thank you for writing in. Always here to help.
I apologize for the inconvenience for the delays you have experience in receiving your order. Sometimes due to unforeseen circumstances we are unable to deliver exactly what was promised, but we strive to ensure we make it right for you. Due to shipment delays or for not receiving the items, I have gone ahead and posted a refund of store credits into your account for the price of the item not received. Please do log in to verify that it has been successfully added. Please be advised, that for refund credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please. Again we are very sorry for the inconvenience.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Dyana with Customer Care Nomorerack - 8 Daily Deals!
, Dec 21 08:55 (COT): refund please - Order:# 3793078 this was my first order with you guys, and my last
Sam ________________________________ From: * Dyana
To: xxxxx
Sent: Friday, December 14, 2012 9:25 AM
Subject: [Nomorerack] Re: Customer inquiry submitted via nomorerack.com [dab8009e9ee961a11a35d6b870ba1361]
* Dyana, Dec 14 09:25 (COT): Hello Shbhb1221,
Thank you for writing in. We are working hard to reply to your inquires as quickly as possible.
We apologize for the delay in your shipment. Typically our orders ship within 3-5 business days. However, due to the holiday shopping volume our suppliers are backlogged in getting orders out. They are in part backlogged from the strike at Long Beach California Port which is a major entry port for our shipments. We are working around the clock with them to get your shipments out as soon as possible.
If your order was placed before Dec 10th, we guarantee delivery in time for Christmas. If you do not receive your item by 12/21/12. Please reach back out to us and we will give you a full refund + a credit for the inconvenience. Going the extra mile for our customers is very important to us and we always strive to deliver a superb consumer experience. Thank you for your patience.
Regards,
* Dyana with Customer Care Nomorerack - 8 Daily Deals!
Shbhb1221, Dec 13 00:29 (COT): A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form
Name: samantha Email Address: xxxxx Message: i would like to know when my order is shipping. today is the 13th business day, and you all took my money on 11/28/2012. normally a consumer would not be charged until the items ship.
This email is a service from Nomorerack Message-Id:K13P3VG9_50d474999347e_1f7b168026c36724ec_sprut
So sorry, too bad, you get a site credit. Yea, NO
From the bottom up obviously..... Now.... Complete silence, even took the liberty of removing my comments from their Facebook page, and blocking me
From: com> Date: December 21, 2012, 9:46:10 AM EST To: Nomorerack
a refund of store credits? No.... i expect the refund back to the card on file within 5 business days, or i will be pursuing a dispute with my credit card company.
Per your email on Dec 14 @ 09:25 (see below), If you do not receive your item by 12/21/12. Please reach back out to us and we will give you a full refund + a credit for the inconvenience
I didn't receive the first order i placed with your site, why would i try again?
## Please do not write below this line ## Ticket #875934: Customer inquiry submitted via nomorerack.com [dab8009e9ee961... Your request (#875934) has been updated. To review, comment and reopen the request, follow the link below: http://nomorerackcom.zendesk.com/tickets/875934
* Dyana, Dec 21 09:39 (COT): Hello Shxxx,
Thank you for writing in. Always here to help.
I apologize for the inconvenience for the delays you have experience in receiving your order. Sometimes due to unforeseen circumstances we are unable to deliver exactly what was promised, but we strive to ensure we make it right for you. Due to shipment delays or for not receiving the items, I have gone ahead and posted a refund of store credits into your account for the price of the item not received. Please do log in to verify that it has been successfully added. Please be advised, that for refund credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please. Again we are very sorry for the inconvenience.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Dyana with Customer Care Nomorerack - 8 Daily Deals!
, Dec 21 08:55 (COT): refund please - Order:# 3793078 this was my first order with you guys, and my last
Sam ________________________________ From: * Dyana
* Dyana, Dec 14 09:25 (COT): Hello Shbhb1221,
Thank you for writing in. We are working hard to reply to your inquires as quickly as possible.
We apologize for the delay in your shipment. Typically our orders ship within 3-5 business days. However, due to the holiday shopping volume our suppliers are backlogged in getting orders out. They are in part backlogged from the strike at Long Beach California Port which is a major entry port for our shipments. We are working around the clock with them to get your shipments out as soon as possible.
If your order was placed before Dec 10th, we guarantee delivery in time for Christmas. If you do not receive your item by 12/21/12. Please reach back out to us and we will give you a full refund + a credit for the inconvenience. Going the extra mile for our customers is very important to us and we always strive to deliver a superb consumer experience. Thank you for your patience.
Regards,
* Dyana with Customer Care Nomorerack - 8 Daily Deals!
Shbhb1221, Dec 13 00:29 (COT): A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form
Name: samantha Email Address: xxxxx Message: i would like to know when my order is shipping. today is the 13th business day, and you all took my money on 11/28/2012. normally a consumer would not be charged until the items ship.
This email is a service from Nomorerack Message-Id:K13P3VG9_50d474999347e_1f7b168026c36724ec_sprut
3 Updates & Rebuttals
Sam
chester springs,Pennsylvania,
United States of America
What you can do for me....
#2Author of original report
Sun, December 23, 2012
1. Stop deleting people on social media that are calling you out on your lies.... Do you know how many families Christmas' you ruined? Let the public know who you really are, and let them decide
2. Respond to the New York State attorney generals/ BBB fraud investigation
3. Be driven out of business
Nomorerack.com Customer Care
New York,New York,
United States of America
NoMoreRack.com - Customer Care
#3UPDATE Employee
Sun, December 23, 2012
Hi,
Good day! Please accept our sincerest apologies for the negative experience you had with our website. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. Thank you for posting your Order number. Upon checking your account, it showed that the credits were already revoked and that your account was already escalated for refund processing. Please know that we would do anything we can to help you out and we want to thank you for your continued support.
elleng
seward,Nebraska,
United States of America
consumer fraud nomorerack
#4Consumer Comment
Sat, December 22, 2012
I have been going around with this company for over 2 months...ordered boots, paid just $16 for them, but have gotten nothing..When I did write, Alex..of customer service...and this Alex is the only person who has ever answered my emails, gives me some tracking number...and excuse and promise my boots will be here..
Nothing...so I write again, tell Alex of non working tracking number, and he apologizes and goes through this song and dance that it takes time, etc..but promises my boots will be to my house before Christmas..again...the tracking number does not work.
I am thinking a class action fraud case against this "company" the bad consumer reports out weigh anything good anyone has written about them. I am writing my money off, used pay pal, it is not worth the trouble now, but I am angry they keep giving this lie ridden excuse and nothing changes.
These kind of companies need to be taken off the internet
