- Report: #1039055
Complaint Review: nomorerack.com - Internet
-
Author Not Confirmed
Why?
nomorerack.com
Internet, United States of America
Phone:
Web:
www.nomorerack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
nomorerack.com https://nomorerackcom.zendesk.com/tickets/1550418 I am a consumer and advertising specialist Internet
Report Attachments
They are still advertising the sheets that I paid $29.00... they get your money and do not send out product as per my email below. They kept my money for weeks. I do not want a credit. I did agree to a credit. I wanted cotton sheets at $29.00.
* Victor, Mar 29 11:59 am (EDT):
Hello Sandra,
Good day! Always here to help.
We would like to apologize for the inconvenience that this has caused you.
Sometimes due to unforeseen circumstances we are unable to deliver exactly what was promised, but we strive to ensure we make it right for you. Due to shipment delays or for not receiving the item(4-Piece Set: Double Brushed 1500 Series Egyptian Comfort Sateen Bed Sheets ), we would like to go the extra mile for our customers and promote the best possible consumer experience. For this, we have gone ahead and issued a credit in your account. This refund was issued as a ready to use store credit that you may use on your next purchase. Again, were sorry for the inconvenience.
To check credits, kindly log in to your Nomorerack account. At the top portion of the page, click My Account or Your E-mail address and it will route you to a page showing several tabs including Credits.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards,
* Victor with Customer Care Nomorerack - Everything you love for less
This email is a service from Nomorerack
* Victor, Mar 29 11:59 am (EDT):
Hello Sandra,
Good day! Always here to help.
We would like to apologize for the inconvenience that this has caused you.
Sometimes due to unforeseen circumstances we are unable to deliver exactly what was promised, but we strive to ensure we make it right for you. Due to shipment delays or for not receiving the item(4-Piece Set: Double Brushed 1500 Series Egyptian Comfort Sateen Bed Sheets ), we would like to go the extra mile for our customers and promote the best possible consumer experience. For this, we have gone ahead and issued a credit in your account. This refund was issued as a ready to use store credit that you may use on your next purchase. Again, were sorry for the inconvenience.
To check credits, kindly log in to your Nomorerack account. At the top portion of the page, click My Account or Your E-mail address and it will route you to a page showing several tabs including Credits.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards,
* Victor with Customer Care Nomorerack - Everything you love for less
This email is a service from Nomorerack
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
NoMoreRack.com - Customer Care
#2UPDATE Employee
Mon, April 01, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected]. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
